Strategic ServiceNow Engagement Lead

Volto Consulting; United States; On-site; USD 140,000 - 180,000; Full time

Job summary

Volto Consulting is seeking an experienced Delivery Lead to steward large, multi-workstream engagements in a dynamic environments across the US. You will drive governance, planning, and executive communication while aligning with client objectives and value delivery.

The role demands deep expertise in program management, cross-functional collaboration, and strong stakeholder leadership to ensure successful outcomes and measurable business impact.

Qualifications

• 8+ years of progressive professional services experience or equivalent education and experience.
• Industry-domain expertise aligned with the supported workflow.
• Demonstrated success independently leading large, complex implementations and multi-team delivery environments.
• Advanced expertise in project implementation, scheduling, monitoring, governance, financial management, resource management, risk management, issue resolution, and change control.
• Collaboration, and stakeholder-management skills.
• Proven success driving complex delivery issues through analysis and resolution.
• Working knowledge of Scrum, ITIL, and the Now Create methodology; Scrum and ITIL certifications are optional.
• Ability to apply AI tools to streamline workflows, generate insights, and support strategic initiatives.
• Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability to explain their application in customer contexts.

Responsibilities

• Lead the delivery team across large, complex, multi-workstream engagements.
• Apply advanced project implementation, scheduling, monitoring, and delivery-management expertise.
• Manage engagement governance, timeline, scope, risks, issues, change, resources, reporting, and financials.
• Build strong cross-geography, cross-functional, customer, and partner relationships that support delivery and strengthen the Expert Services brand.
• Work with the Sales Account Team, customer, partner, and delivery leadership to understand engagement objectives, challenges, issues, and expected value.
• Apply the Now Create methodology and ServiceNow prescriptive guidance to promote successful delivery and long-term customer outcomes.
• Serve as the primary contact for delivery coordination, executive communication, escalation response, collaboration, and customer agreement on proposed solutions.
• Identify gaps between actual performance and the plan of record and drive timely corrective action and resolution.
• Coach, mentor, and manage services partners, Engagement Managers, and Associate Engagement Managers.
• Communicate a clear delivery story through governance forums, executive updates, status reporting, and difficult customer conversations.

Skills

Delivery leadership

Stakeholder management

Cross-functional collaboration

Client relationship management

Financial management

Risk management

Education

Equivalent education and experience

Tools

Now Create methodology

Scrum

ITIL

Job description

Volto Consulting is seeking an experienced Delivery Lead to steward large, multi-workstream engagements in a dynamic environments across the US. You will drive governance, planning, and executive communication while aligning with client objectives and value delivery.

The role demands deep expertise in program management, cross-functional collaboration, and strong stakeholder leadership to ensure successful outcomes and measurable business impact.