Remote ServiceNow Delivery Lead | Senior Engagement Manager

Compunnel, Inc.; Plano (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Compunnel, Inc. is seeking a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. The role combines delivery leadership, stakeholder management, and Agile/Scrum expertise, serving as trusted advisor across multiple workstreams.

This is a remote position with occasional travel. Responsibilities include end-to-end delivery, governance, budgeting, and client workshops to ensure value realization of ITSM, ITOM, HRSD, CSM, and GRC modules.

Qualifications

• Significant experience leading complex ServiceNow engagements.
• Strong delivery leadership and governance across multiple workstreams.
• Proven ability to manage budgets and forecast outcomes.
• Excellent stakeholder management with executive-level communication.

Responsibilities

• Lead end-to-end delivery of ServiceNow projects within timelines and budgets.
• Coordinate multiple engagements with distinct scopes and complexities.
• Oversee planning, execution, and governance using Agile/Scrum.
• Facilitate sprint planning, backlog grooming, and retrospectives as Scrum Master.
• Build executive relationships and serve as primary delivery contact.

Skills

Engagement management

ServiceNow

Agile/Scrum

Stakeholder management

Delivery leadership

Scrum Master

Job description

Compunnel, Inc. is seeking a seasoned Senior Engagement Manager to lead complex ServiceNow engagements across enterprise clients. The role combines delivery leadership, stakeholder management, and Agile/Scrum expertise, serving as trusted advisor across multiple workstreams.

This is a remote position with occasional travel. Responsibilities include end-to-end delivery, governance, budgeting, and client workshops to ensure value realization of ITSM, ITOM, HRSD, CSM, and GRC modules.