Service Dispatch & Resource Coordinator

Patterson Dental Supply, Inc.; United States; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

Wellness Program

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Parental and Adoption Leave

LifeWorks (Employee Assistance Program

Patterson Perks Program

Job summary

Patterson Dental Supply, Inc. is seeking a TechEdge Service Coordinator to professionally dispatch and schedule service requests.

You will autonomously manage resource planning, assign technicians, monitor orders, and handle the full lifecycle of service orders while aligning with Patterson values. Ideal candidates have 2-5 years experience or an associate degree or higher, strong customer service and communication skills, and proficiency with Microsoft 365 and SAP CRM platforms.

Qualifications

• Associates degree or higher preferred or 2-5 years equivalent industry experience.
• Strong customer service orientation with excellent written and verbal communication.
• Strong organizational and multi-tasking skills with sound judgment and attention to detail.
• Ability to contribute to the Branch team environment and learn/improve skillsets.
• Strong planning and organizational skills, both written and verbal.
• Efficient use of technology, including Microsoft 365 and SAP CRM.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders (create, edit, complete and invoice).
• Reconciles CRM reports on a monthly basis.
• Works with Branch Procurement Specialists on resource and project planning.
• Demonstrates Patterson values & professionalism at all times.
• Performs other service coordinator duties as assigned.

Skills

Customer service orientation

Written and verbal communication

Organizational skills

Multi-tasking

Planning and coordination

Proactive learning

Resource planning

Attention to detail

Team collaboration

Education

Associate degree or higher

Tools

Microsoft 365

SAP CRM

Job description

Patterson Dental Supply, Inc. is seeking a TechEdge Service Coordinator to professionally dispatch and schedule service requests.

You will autonomously manage resource planning, assign technicians, monitor orders, and handle the full lifecycle of service orders while aligning with Patterson values. Ideal candidates have 2-5 years experience or an associate degree or higher, strong customer service and communication skills, and proficiency with Microsoft 365 and SAP CRM platforms.