Service Dispatch & Scheduling Specialist

Patterson Companies; Denver (CO); On-site; USD 32,000 - 41,000; Full time

Job summary

Patterson Dental is seeking a TechEdge Service Coordinator in Denver, CO, to efficiently dispatch and schedule service requests for technicians. The role requires autonomy in resource planning and lifecycle management of service orders, from creation to invoicing.

The candidate should demonstrate strong customer service, organizational, and communication skills, with experience using Microsoft 365 and SAP CRM. A related degree or 2–5 years of industry experience is preferred.

Qualifications

• Associates degree or higher preferred or 2-5 years of equivalent industry experience.
• Strong customer service orientation with excellent written and verbal communication.
• Excellent organization, multitasking, and attention to detail.
• Ability to contribute to the Branch team environment and learn new skills.
• Proficiency with Microsoft 365 and SAP CRM platforms.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders (create, edit, complete and invoice).
• Reconciles CRM reports monthly.
• Collaborates with Branch Procurement Specialist(s) on planning.
• Upholds Patterson values and professionalism.

Skills

Customer service

Multitasking

Organizational skills

Communication

Decision making

Education

Associate degree or higher preferred

Tools

Microsoft 365

SAP CRM

Job description

Patterson Dental is seeking a TechEdge Service Coordinator in Denver, CO, to efficiently dispatch and schedule service requests for technicians. The role requires autonomy in resource planning and lifecycle management of service orders, from creation to invoicing.

The candidate should demonstrate strong customer service, organizational, and communication skills, with experience using Microsoft 365 and SAP CRM. A related degree or 2–5 years of industry experience is preferred.