Service & Scheduling Coordinator – Dental Tech

Patterson Companies, Inc.; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness program

401(k) match

Paid time off

Holiday & floating holidays

Volunteer time off

Educational assistance

Parental leave

Adoption leave

Employee assistance program

Patterson perks program

Job summary

Patterson Companies, Inc. is seeking a TechEdge Service Coordinator for Patterson Dental to schedule service requests and dispatch technicians. The role requires professional autonomy in resource planning and CRM usage.

You will triage calls, assign requests, monitor orders, and coordinate with branch procurement while upholding Patterson values. Dispatch and customer service experience are preferred; degree or equivalent is advantageous.

Qualifications

• Associates degree or higher preferred or 2-5 years of equivalent industry experience.
• Expresses strong customer service orientation and dispatching experience through excellent written and verbal/phone communication skills.
• Strong organizational and multi-tasking skills with sound judgment and attention to detail.
• Ability to contribute to the Branch team environment by taking initiative to learn and improve.
• Strong planning and organizational skills, both written and verbal.
• Uses technology efficiently, including Microsoft 365 and SAP CRM platforms.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders (creates, edits, completes and invoices).
• Reconciles CRM reports on a monthly basis.
• Works with Branch Procurement for resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through conduct.
• Performs other service coordinator duties as assigned.

Skills

Customer service

Dispatching

CRM systems

Microsoft 365

Planning & organizing

Communication skills

Education

Associate degree or higher

Tools

SAP CRM

Microsoft 365

Job description

Patterson Companies, Inc. is seeking a TechEdge Service Coordinator for Patterson Dental to schedule service requests and dispatch technicians. The role requires professional autonomy in resource planning and CRM usage.

You will triage calls, assign requests, monitor orders, and coordinate with branch procurement while upholding Patterson values. Dispatch and customer service experience are preferred; degree or equivalent is advantageous.