Service Coordinator

Patterson Dental Supply, Inc.; United States; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

Wellness Program

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Parental and Adoption Leave

LifeWorks (Employee Assistance Program

Patterson Perks Program

Job summary

Patterson Dental Supply, Inc. is seeking a TechEdge Service Coordinator to professionally dispatch and schedule service requests.

You will autonomously manage resource planning, assign technicians, monitor orders, and handle the full lifecycle of service orders while aligning with Patterson values. Ideal candidates have 2-5 years experience or an associate degree or higher, strong customer service and communication skills, and proficiency with Microsoft 365 and SAP CRM platforms.

Qualifications

• Associates degree or higher preferred or 2-5 years equivalent industry experience.
• Strong customer service orientation with excellent written and verbal communication.
• Strong organizational and multi-tasking skills with sound judgment and attention to detail.
• Ability to contribute to the Branch team environment and learn/improve skillsets.
• Strong planning and organizational skills, both written and verbal.
• Efficient use of technology, including Microsoft 365 and SAP CRM.

Responsibilities

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service orders (create, edit, complete and invoice).
• Reconciles CRM reports on a monthly basis.
• Works with Branch Procurement Specialists on resource and project planning.
• Demonstrates Patterson values & professionalism at all times.
• Performs other service coordinator duties as assigned.

Skills

Customer service orientation

Written and verbal communication

Organizational skills

Multi-tasking

Planning and coordination

Proactive learning

Resource planning

Attention to detail

Team collaboration

Education

Associate degree or higher

Tools

Microsoft 365

SAP CRM

Job description

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Triages calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled service.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other service coordinator duties as assigned.

Job Qualifications

Minimum Qualifications: Associates degree or higher preferred or 2-5 years equivalent industry experience.

Expresses strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.

Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.

Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets.

Possesses strong planning and organizational skills, both written and verbal.

Uses technology with efficiency, including Microsoft 365 and SAP CRM platforms.

Preferred Qualifications

1-3 years dispatching and customer service experience, with previous experience in the Dental industry preferred.

Previous working experience with project or resource coordination.

Bookkeeping/accounting experience preferred.

What's In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits
• an integrated Wellness Program
• 401(k) Match Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay & Floating Holidays
• Volunteer Time Off (VTO)
• Educational Assistance Program
• Full Paid Parental and Adoption Leave
• LifeWorks (Employee Assistance Program)
• Patterson Perks Program

Job Compensation

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$23.17 - $30.13

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.