Strategic Service Scheduler — Field Operations

YDU JC Air Cond & Ref Inc.- Dubai; Littleton (CO); On-site; USD 95,041,000 - 126,464,000; Full time

Benefits offered by this job

Competitive starting pay

Paid Training

401(k) with company match

Health/Dental/Vision insurance

Wellness program

Job summary

Johnson Controls in Littleton, CO seeks a Suppression Install Coordinator to organize and optimize fire-safety service scheduling. You will coordinate with customers, field teams, and management to ensure timely support and efficient technician assignments.

The role requires 3-5 years in customer service, strong communication, and experience with ACE/Oracle. A degree is preferred, and a comprehensive benefits package is offered.

Qualifications

• 3-5 years of customer service experience.
• Excellent communication skills.
• Strong organization skills and multi-priority management.
• Experience as a fleet scheduler or service coordinator.
• Strong Excel skills with Microsoft Office proficiency.
• US citizen to qualify for this position.

Responsibilities

• Schedule and optimize service work to meet customer commitments.
• Use ACE/Oracle scheduler to assign calls to technicians.
• Match work to technicians based on skills, territory, and availability.
• Communicate with customers and field staff to resolve scheduling issues.
• Flag potential problems and support resolution efforts with management.
• Monitor branch activity and adjust plans to improve performance.
• Prioritize backorders and reallocate work to meet deadlines.

Skills

Customer service experience

Communication skills

Organization skills

Fleet scheduler experience

Excel skills

US citizenship

Education

Associate or bachelor’s degree

Tools

ACE/Oracle systems

Job description

Johnson Controls in Littleton, CO seeks a Suppression Install Coordinator to organize and optimize fire-safety service scheduling. You will coordinate with customers, field teams, and management to ensure timely support and efficient technician assignments.

The role requires 3-5 years in customer service, strong communication, and experience with ACE/Oracle. A degree is preferred, and a comprehensive benefits package is offered.