Strategic Service Dispatcher & Ops Coordinator

Academy Service Group

Hackensack (NJ)

On-site

USD 34,000 - 44,000

Full time

5 days ago

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Benefits offered by this job

Competitive compensation

Growth opportunities

Supportive team environment

Job summary

Heritage Fire Security is seeking a Service Dispatcher & Operations Coordinator in Hackensack, NJ. This full-time role focuses on dispatching service technicians for Fire Alarm, Fire Sprinkler, and Fire Extinguisher services, ensuring on-time delivery and exceptional customer experience.

You will coordinate daily workloads, monitor progress, and liaise with customers to provide timely updates. A strong emphasis on organization, communication, and accountability drives success in this fast-paced

Qualifications

Strong organizational and multitasking abilities.
Excellent written and verbal communication.
Ability to stay organized in a fast-paced environment.
Willingness to hold teammates accountable while remaining respectful.

Responsibilities

Dispatch and coordinate service technicians efficiently throughout the day.
Manage schedules to ensure on-time service delivery.
Monitor technician progress and adjust workloads as needed.
Communicate with customers regarding service appointments and updates.
Hold team members accountable while maintaining a positive, professional culture.
Quickly resolve scheduling and operational challenges.
Help create a seamless, stress-free experience for every client.
Work closely with management to improve processes and customer satisfaction.