Field Service Scheduler & Ops Coordinator

Encore Fire Protection; Holyoke (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Purpose-driven work environment

Flexible dress code

People-focused culture

Tools for success

Health and wellness

Retirement planning

Life insurance

Job summary

Encore Fire Protection, the east coast's largest full-service fire protection company, is seeking a Service Coordinator to join our Operations team in Holyoke, MA. You will coordinate service schedules, optimize efficiency, and ensure a seamless experience for customers and technicians, with opportunities to advance into Project Management, Operations Management, Analysis, or Sales.

The role emphasizes organization, problem-solving, and effective communication as you support daily operations and

Qualifications

• College degree or two or more years of experience in customer service, project coordination, or facility services preferred.
• Willingness and ability to learn new technology; training provided for the ServiceTrade platform.
• Strong interpersonal and persuasive abilities.
• Customer-focused, professional approach to every interaction.
• Able to stay calm and organized when priorities shift.
• Confident working with technicians, customers, and internal teams to keep work moving.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

Skills

Customer service

Project coordination

Facility services

Education

College degree

Tools

ServiceTrade

Job description

Encore Fire Protection, the east coast's largest full-service fire protection company, is seeking a Service Coordinator to join our Operations team in Holyoke, MA. You will coordinate service schedules, optimize efficiency, and ensure a seamless experience for customers and technicians, with opportunities to advance into Project Management, Operations Management, Analysis, or Sales.

The role emphasizes organization, problem-solving, and effective communication as you support daily operations and