911 Dispatcher - EMT/Paramedic - Per Diem

Hackensack Meridian Health Inc.; Edison (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Hackensack Meridian Health Inc. seeks an EMS Dispatcher to manage incoming requests for services and coordinate communications effectively. The role requires a high school diploma, professional dispatching experience, and several certifications, including EMT and AHA Basic Life Support.

In this position, you will serve as a liaison between various agencies and ensure efficient dispatch operations. Candidates should have strong communication and computer skills. Join us and contribute to our mission of providing exceptional healthcare.

Qualifications

• Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.
• Proficient in computer skills, including Microsoft Office and Google Suite platforms.
• Familiar with FCC Rules and Regulations.

Responsibilities

• Manage incoming and outgoing telephone and radio communications.
• Coordinate requests for EMS services as a liaison between EMS and requestors.
• Process 9-1-1 requests and provide emergency medical call screening.

Skills

Communication skills

Dispatching experience

Computer proficiency

Education

High School diploma or GED

Tools

Dispatch software

Microsoft Office

Computer-aided dispatch systems

Job description

Our team members are the heart of what makes us better. At Hackensack MeridianHealth we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Performs dispatch functions on behalf of the EMS department(s). Coordinates requests for EMS services. Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as police departments, fire departments, other EMS agencies, civilians, case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies. Processes 9-1-1 requests for service, including providing emergency medical call screening and pre-arrival instructions as indicated. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly. Performs all other duties assigned by leadership.

Education, Knowledge, Skills and Abilities Required

• High School diploma, general equivalency diploma (GED), and/or GED equivalent program.
• Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.
• Working knowledge of the radio system and its components.
• Working understanding of radio broadcast procedures.
• Familiarity with FCC Rules and Regulations.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred

• Experience working with case managers and insurance providers.
• Knowledge of county geo-political boundaries, major highways, and landmarks.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.

Licenses and Certifications Required

• Emergency Medical Technician Certification New Jersey or Paramedics Certification.
• AHA Basic Health Care Life Support HCP Certification.
• Certified in IC100 and IC200 Certification and Hazmat Awareness.
• Basic Tele-communicator Certification within 3 months of entering position.
• Emergency Medical Dispatcher Certification (NJ State Approved) within 3 months of entering position.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!