Service Coordinator

NextGen; Nevada (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Job summary

NextGen Protection Companies, Inc. is seeking a Service Coordinator for its Service Team in Nevada, Iowa. This role involves coordinating schedules for service calls on various systems while maintaining efficient operations.

The ideal candidate is highly organized, has strong customer service skills, and is detail-oriented. Scheduling experience is a plus, particularly in low-voltage or fire sprinkler domains. Flexibility in hours is offered, ensuring up to 40 hours are manageable weekly.

Qualifications

• Well-organized individual capable of managing high volume calls and emails.
• Proactive approach to service coordination.
• Ability to pay close attention to detail.

Responsibilities

• Work with customer and technician schedules to arrange service calls.
• Prioritize service calls for an efficient daily schedule.
• Follow-up on service calls to schedule return appointments.

Skills

Organizational skills

Customer service

Communication

Attention to detail

Job description

NextGen Protection Companies, Inc. is currently hiring for the position of Service Coordinator to join our growing Service Team.

NextGen specializes in fire alarm/fire sprinkler installation, service, and inspections as well as other low-voltage services including security alarms, camera systems and access control.

Job Description

The Service Coordinator will be responsible to work with customer and technician schedules to arrange timely service calls for various systems. The coordinator will be required to prioritize all service calls while maintaining an efficient daily schedule. The Service Coordinator will follow-up on service calls to schedule return appointments, send out proposals and order materials as needed.

Qualifications

This position requires a well-organized individual that can manage high volume calls and emails, the ability to be proactive, pay close attention to detail and provide amazing customer service.

Previous scheduling or dispatching experience is a plus, low-voltage or fire sprinkler experience is highly desirable.

Candidates must be able to acquire a Sheriff’s Work Card for this position.

Hours can be flexible (up to 40 per week).

Additional Information

401(k)

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