Dispatch Specialist – Fast-Paced Nationwide Field Service

Academy Service Group; Hackensack (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Academy Service Group is seeking a highly organized Dispatcher to join our in-office team in Hackensack, NJ. This full-time role requires managing multiple service calls from start to finish, coordinating with technicians, vendors, and customers with proactive problem solving and timely updates.

The ideal candidate will handle high-volume workloads, maintain precise notes, and take ownership of each account from dispatch through completion to ensure fast, reliable service nationwide.

Qualifications

• Candidates must be highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Professional communication on phone and email with technicians, vendors, customers, and internal teams.
• Experience coordinating service calls, scheduling, and dispatch processes is preferred.

Responsibilities

• Dispatch technicians and subcontractors to service calls nationwide.
• Coordinate scheduling and confirm appointments with vendors and customers.
• Manage a high volume of active work orders throughout the day.
• Make outbound calls to technicians, vendors, customers, and site contacts.
• Follow up aggressively on open and outstanding service requests.
• Obtain ETAs, updates, documentation, photos, signatures, and estimates.
• Communicate delays, issues, and emergencies immediately.
• Review work orders for accuracy before closing or billing.
• Enter clear, detailed notes into our systems.
• Work with vendors to obtain competitive pricing and control costs.
• Handle emergency and time-sensitive service requests.
• Maintain strong communication with management and other departments.
• Take ownership from dispatch through completion.
• Meet daily productivity, response-time, and performance expectations.

Skills

Highly organized

Multitask effectively

Phone communication

Vendor management

Detail oriented

Problem solving

Tools

CRM systems

Job description

Academy Service Group is seeking a highly organized Dispatcher to join our in-office team in Hackensack, NJ. This full-time role requires managing multiple service calls from start to finish, coordinating with technicians, vendors, and customers with proactive problem solving and timely updates.

The ideal candidate will handle high-volume workloads, maintain precise notes, and take ownership of each account from dispatch through completion to ensure fast, reliable service nationwide.