Strategic Service Contracts & Operations Lead

Goodwill South Florida; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Goodwill South Florida is seeking a Service Contracts Manager at our Miami facility to ensure that contracts are performed as defined in the Scope of Work and meet customer expectations. You will work with the Division Operations Manager and Quality Control/Training Manager to align staffing, training, and quality with contract requirements.

A high school diploma or GED is required, with an associate degree preferred.

Qualifications

• Requires a high school diploma or GED; associate degree preferred.
• Experience in building maintenance or related field favored.
• Valid Florida Driver’s License with clean driving record.
• Strong written and verbal communication skills.
• Ability to train line workers and supervisors.
• Ability to interpret the Scope of Work and communicate to staff.

Responsibilities

• Ensure contracts meet Scope of Work and customer expectations.
• Collaborate with Division Operations Manager and Training Manager on training and procedures.
• Manage budgets, P&L statements, quality control, staffing, and timecards.
• Conduct on-site quality control inspections with Site Supervisor or customer.
• Determine staffing levels to meet Scope of Work within budget.
• Maintain knowledge of building maintenance areas and safety protocols.
• Attend scheduled training sessions as required.
• Fill out reports, inspections, PO requests, employee evaluations, and inventory reports.

Skills

Problem Solving

Oral Communication

Written Communication

Delegation

Managing People

Ethics

Planning and Organizing

Professionalism

Quality

Safety and Security

Education

High school diploma or GED

Associate degree (A.S.) preferred

Job description

Goodwill South Florida is seeking a Service Contracts Manager at our Miami facility to ensure that contracts are performed as defined in the Scope of Work and meet customer expectations. You will work with the Division Operations Manager and Quality Control/Training Manager to align staffing, training, and quality with contract requirements.

A high school diploma or GED is required, with an associate degree preferred.