Service Contracts & Operations Manager

Goodwill Industries of South Florida; Miami (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Goodwill Industries of South Florida seeks a Service Contracts Manager in Miami to ensure contracts are executed per the Scope of Work and meet customer expectations. You will collaborate with the Division Operations Manager, the Quality Control/Training Manager, and the Training Supervisor to ensure training is delivered safely and effectively.

Key duties include managing budgets and P&L, quality control, staffing, training, and timecards; performing on-site inspections; and maintaining

Responsibilities

• Collaborates with the Division Operations Manager, the Quality Control/Training Manager, and the Training Supervisor to ensure employees receive training in safe and effective procedures.
• Oversees budgets, P&L statements, quality control, staffing, training, and timecards.
• Conducts regular on-site quality control inspections with Site Supervisor and/or customer.
• Determines staffing levels to meet the Scope of Work while staying within budget.
• Maintains working knowledge of building maintenance areas including sanitation, cleaning, carpet/hard floor care, equipment operation, chemical handling, MSDS, and safety protocols.
• May attend scheduled training sessions by Division Operations Manager and/or Quality Control/Training Manager.
• Certification in BSCAI, CMI, ISSA, or IEHAI may be required for continued employment.
• Fills out clear reports, quality control inspections, Purchase Order requests, employee evaluations, inventory reports, and other forms as needed.
• Communicates complex tasks clearly to line workers and supervisors.
• Reads, understands, and implements the Scope of Work for contracts and relays this to Site Supervisors and workers.
• May substitute for an absent Site Supervisor on short notice.
• Other duties as directed.

Job description

Goodwill Industries of South Florida seeks a Service Contracts Manager in Miami to ensure contracts are executed per the Scope of Work and meet customer expectations. You will collaborate with the Division Operations Manager, the Quality Control/Training Manager, and the Training Supervisor to ensure training is delivered safely and effectively.

Key duties include managing budgets and P&L, quality control, staffing, training, and timecards; performing on-site inspections; and maintaining