Strategic Service Account Manager

Southland Industries; Kennewick (WA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability insurance

Pre-tax flexible spending plans

Paid parental leave

Paid holidays, vacation

Training/professional development

Wellness benefits

Job summary

Southland Industries is seeking a Service Account Manager to grow our service business in the Washington market. You will prospect and cultivate new existing-building, owner-direct customers, sell maintenance agreements and truck-based projects, and manage the full service sales cycle from proposals to close.

You will build strong customer relationships, coordinate with the Service team for satisfaction, and identify opportunities to expand scope. Some travel within the region is required.

Qualifications

• Bachelor's Degree or equivalent training/experience in a relevant field.
• 2+ years of direct relevant experience.
• Strong knowledge of service policies, procedures and capabilities.
• Strong verbal and written communication, including presentation skills.

Responsibilities

• Grow the service business by prospecting in the assigned market to cultivate new owners/direct customers.
• Sell new service maintenance agreements and truck-based service and project work.
• Proactively manage the service sales process from prospecting to close, including proposals and presentations.
• Develop and maintain positive relationships within assigned customer accounts.
• Act as the One Southland contact, coordinating with internal teams to drive additional business.
• Maintain regular customer communication and coordinate with Service for customer satisfaction.
• Continuously generate new sales via existing and new networks and opportunities.
• Identify new business opportunities as the customer’s building solutions partner.
• Develop and execute customer account plans for key/target customers.
• Contribute to renewal processes and seek to increase scope prior to renewal.
• Meet annual sales plan within budgets and target gross profit.
• Partner with Service Supervision and Technicians for repair and replacement opportunities.
• Maintain sales pipeline and forecast with operations.

Skills

Account management

Sales prospecting

CRM proficiency

Verbal & written communication

Negotiation

Travel willingness

Education

Bachelor's Degree in relevant field

Trade-level training or industry experience

Tools

Microsoft Office

CRM software

PowerPoint

Job description

Southland Industries is seeking a Service Account Manager to grow our service business in the Washington market. You will prospect and cultivate new existing-building, owner-direct customers, sell maintenance agreements and truck-based projects, and manage the full service sales cycle from proposals to close.

You will build strong customer relationships, coordinate with the Service team for satisfaction, and identify opportunities to expand scope. Some travel within the region is required.