Strategic Spare Parts Account Manager

Vanderlande; Marietta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Vanderlande is seeking a Service Account Manager – Spare Parts in Marietta, GA to support our North America Distribution Service business. You will manage spare parts accounts, develop inventory strategies, and coordinate with cross-functional teams to ensure operational excellence and exceptional customer service.

The role involves close collaboration with Spare Parts Operations, project teams, and regional/global stakeholders, with up to 10% travel.

Qualifications

• Experience in spare parts, aftermarket services, or a related customer-facing role.
• Strong customer focus with ability to build long-term relationships.
• Ability to analyze data and translate into actionable improvements.
• Willingness to travel up to 10%.
• Bachelor's degree in Business, Supply Chain, or related field.

Responsibilities

• Serve as the primary commercial and business contact for assigned customers regarding spare parts requirements, performance, escalations, and improvement opportunities.
• Manage and develop assigned spare parts accounts with a focus on customer satisfaction, commercial performance, and sustainable growth.
• Act as the first level of business escalation when spare parts delivery, availability, or fulfillment performance does not meet customer or business expectations.
• Continuously monitor and challenge Spare Parts Operations performance, using customer feedback and service data to identify and drive improvements.
• Lead improvement initiatives with Spare Parts, Supply Chain, Logistics, and other stakeholders, focusing on root causes rather than symptoms.
• Translate customer expectations and business priorities into clear actions for the operational organization and drive those actions to measurable results.
• Coordinate the preparation and implementation of spare parts packages for new site launches with Project and Service teams.
• Support ongoing spare parts replenishment by translating customer demand and installed-base requirements into inventory and ordering strategies.
• Coordinate urgent spare parts requirements and customer escalations, maintaining clear communication and driving actions through resolution.
• Develop quotations and commercial proposals and support pricing, scope, and delivery discussions.
• Identify opportunities to expand spare parts offerings and improve customer inventory strategies.
• Build strong working relationships with customers and internal stakeholders across regional and global teams.

Skills

Customer focus

Relationship building

Analytical thinking

Data-driven actions

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business, Supply Chain, or related field

Tools

ERP systems

CRM systems

Inventory management software

Job description

Vanderlande is seeking a Service Account Manager – Spare Parts in Marietta, GA to support our North America Distribution Service business. You will manage spare parts accounts, develop inventory strategies, and coordinate with cross-functional teams to ensure operational excellence and exceptional customer service.

The role involves close collaboration with Spare Parts Operations, project teams, and regional/global stakeholders, with up to 10% travel.