Strategic Senior Customer Success Enablement Lead

Fin; San Francisco (CA); Hybrid; USD 167,000 - 199,000; Full time

Benefits offered by this job

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Unlimited access to Claude Code and best-in-class AI tools

Flexible paid time off policy

401k plan & match

In-office bicycle storage

Job summary

Fin in San Francisco is seeking a Senior Customer Success Enablement Manager to be a strategic business partner to the Customer Success leadership team. The role blends execution and strategic advisory, enabling the delivery of high-impact training programs and recommendations to drive customer satisfaction.

Ideal candidates will have 8+ years in Customer Success and demonstrate a data-driven mindset, project management skills, and a proven ability to influence senior leaders. Benefits include competitive salary, comprehensive medical coverage, and flexible paid time off.

Qualifications

• 8+ years in Customer Success, Customer Success Enablement, or GTM Enablement.
• Experience designing and delivering high-impact training programs.
• Track record of identifying issues and forming recommendations.

Responsibilities

• Co-lead Customer Success enablement efforts and support global program launches.
• Partner directly with Customer Success Directors to define enablement priorities.
• Own the measurement framework for CSM performance.

Skills

Customer Success

Customer Success Enablement

Project management

Cross-functional collaboration

Data-driven mindset

Tools

Salesforce

Gong

Claude

Job description

Fin in San Francisco is seeking a Senior Customer Success Enablement Manager to be a strategic business partner to the Customer Success leadership team. The role blends execution and strategic advisory, enabling the delivery of high-impact training programs and recommendations to drive customer satisfaction.

Ideal candidates will have 8+ years in Customer Success and demonstrate a data-driven mindset, project management skills, and a proven ability to influence senior leaders. Benefits include competitive salary, comprehensive medical coverage, and flexible paid time off.