Senior Manager, SaaS Implementation & Onboarding

SupportFinity™; San Francisco (CA); On-site; USD 108,000 - 171,000; Full time

Job summary

SupportFinity™ is seeking a seasoned customer success leader to join our Implementation team in San Francisco. In this role, you'll coach a team of Implementation Managers, engage with high priority customers, and drive improvements on key metrics.

The ideal candidate will have 5+ years of SaaS experience and 2+ years of team leadership, with a passion for guiding growth and ensuring customer satisfaction. Join us to foster a collaborative work environment while greatly impacting our customers’ experience.

Qualifications

• 5+ years of SaaS experience in professional services, implementation, or customer success.
• 2+ years leading a team with a focus on growth and performance.

Responsibilities

• Develop Implementation Managers through coaching and mentorship.
• Support hiring & onboarding of new Implementation Managers.
• Resolve customer escalations for maximum satisfaction.
• Drive customer adoption of key features and best practices.
• Continuously improve internal processes for efficiency.

Skills

SaaS experience

Team leadership

Time management

Problem-solving

Job description

SupportFinity™ is seeking a seasoned customer success leader to join our Implementation team in San Francisco. In this role, you'll coach a team of Implementation Managers, engage with high priority customers, and drive improvements on key metrics.

The ideal candidate will have 5+ years of SaaS experience and 2+ years of team leadership, with a passion for guiding growth and ensuring customer satisfaction. Join us to foster a collaborative work environment while greatly impacting our customers’ experience.