Strategic Security SaaS CSM | On-Site Tampa

Frame Security; Tampa (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Unlimited PTO

401(k) retirement plan

Free lunch on site

On-site parking

Job summary

Frame Security is seeking a Customer Success Manager in Tampa, FL to own post-sale relationships, drive onboarding, and ensure customers realize measurable value. You will partner with Sales, Product, and Support to deliver an exceptional customer experience.

Ideal candidates have 3–6+ years in customer-facing roles, experience with SaaS or cybersecurity products, and strong communication skills. This on-site role offers a competitive salary and equity potential.

Qualifications

• 3–6+ years in Customer Success, Account Management, or similar client-facing role.
• Experience with SaaS, cybersecurity, or technical products preferred.
• Strong ability to manage relationships with both technical and business stakeholders.
• Proven track record of driving retention and expansion.
• Excellent communication, presentation, and problem-solving skills.

Responsibilities

• Own a portfolio of customers post-sale and be their primary contact.
• Lead onboarding and implementation to deliver value quickly.
• Build trusted relationships with key stakeholders.
• Develop success plans aligned to customer goals and outcomes.
• Monitor account health and mitigate risks to retention.
• Identify expansion opportunities and collaborate with Sales on upsells.

Skills

Customer success

Account management

SaaS experience

Communication

Problem solving

Data-driven

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

HubSpot

Job description

Frame Security is seeking a Customer Success Manager in Tampa, FL to own post-sale relationships, drive onboarding, and ensure customers realize measurable value. You will partner with Sales, Product, and Support to deliver an exceptional customer experience.

Ideal candidates have 3–6+ years in customer-facing roles, experience with SaaS or cybersecurity products, and strong communication skills. This on-site role offers a competitive salary and equity potential.