Customer Success Leader: Retention & Growth

Team8; Tampa (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Monthly connectivity reimbursement

Unlimited paid time off

401(K) Retirement Savings Plan

Free daily on site lunch

On site covered parking

Job summary

Frame Security is seeking a Customer Success Manager to own and grow relationships with customers post-sale, ensuring measurable value and long-term retention.

This on-site role in Tampa requires collaboration with Sales, Product, and Support to deliver a best-in-class customer experience and drive expansion. You will monitor health metrics, lead QBRs, and advocate for customers to inform product priorities.

Qualifications

• 3–6+ years in Customer Success, Account Management, or similar role.
• Experience in SaaS, cybersecurity, or technical products preferred.
• Strong ability to manage relationships with both technical and business stakeholders.
• Proven track record of driving retention and expansion.
• Excellent communication, presentation, and problem-solving skills.

Responsibilities

• Own a portfolio of customers and serve as their primary post-sale contact.
• Lead onboarding and implementation to ensure quick value realization.
• Build and maintain trusted relationships with key stakeholders.
• Develop success plans aligned to customer goals and outcomes.
• Proactively monitor account health and mitigate retention risks.
• Identify expansion opportunities and partner with Sales on upsells/cross-sells.
• Lead regular business reviews (QBRs/EBRs) to demonstrate ROI and value.
• Advocate for customers to influence product roadmap and priorities.
• Collaborate with Support and Product to resolve issues and improve experience.

Skills

Relationship Building

SaaS Experience

Cybersecurity Knowledge

Stakeholder Management

Communication Skills

Data-Driven

Tools

Salesforce

Gainsight

HubSpot

Job description

Frame Security is seeking a Customer Success Manager to own and grow relationships with customers post-sale, ensuring measurable value and long-term retention.

This on-site role in Tampa requires collaboration with Sales, Product, and Support to deliver a best-in-class customer experience and drive expansion. You will monitor health metrics, lead QBRs, and advocate for customers to inform product priorities.