Strategic CSM - Cybersecurity Platform & Value Realization

Securin Inc.; Albuquerque (NM); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life & AD&D Insurance

Company-paid life insurance

Job summary

Securin Inc. is seeking a strategic Customer Success Manager to drive value with our most complex clients. You will dive into customers' tech stacks, align business use cases with Securin capabilities, and act as a bridge between their needs and our Engineering and Product teams.

You will lead value audits, executive reviews, beta programs, and renewal efforts, emphasizing C-suite communication and measurable ROI for CISOs and enterprise customers.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• Significant experience in cybersecurity recommended.
• Experience communicating value to C-suite executives encouraged.

Responsibilities

• Partner with strategic accounts to map business use cases to Securin capabilities and lead complex configuration and API integration workstreams.
• Perform ROI and compliance value audits and translate findings for CISOs as technical value.
• Act as the Voice of the Customer to inform product requirements and minimize friction between needs and engineering.
• Lead beta programs and develop marketing content like case studies and white papers.
• Lead high-impact executive reviews and architect deep integrations to increase platform stickiness.
• Own renewal processes when no Account Manager is assigned, or support the Account Manager to maximize value.
• Identify technical environment risks and drive issue resolution; conduct monthly adoption audits.

Skills

Strategic thinking

Technical advisory

SaaS integrations

APIs

Security infrastructure

Executive communication

Customer focus

Education

Bachelor’s degree in Computer Science or related field

Job description

Securin Inc. is seeking a strategic Customer Success Manager to drive value with our most complex clients. You will dive into customers' tech stacks, align business use cases with Securin capabilities, and act as a bridge between their needs and our Engineering and Product teams.

You will lead value audits, executive reviews, beta programs, and renewal efforts, emphasizing C-suite communication and measurable ROI for CISOs and enterprise customers.