Strategic Security & Identity Solution Consultant

ServiceNow; Austin (TX); Hybrid; USD 149,000 - 240,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Family leave programs

Job summary

ServiceNow seeks a seasoned Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges. You will lead discovery, design solutions, deliver demonstrations, and drive value engagements with security, identity, infrastructure, IT, risk, and executive stakeholders.

The ideal candidate has strong cybersecurity knowledge and enterprise networking experience, with excellent communication

Qualifications

• 5+ years of experience in Solution Consulting, Sales Engineering, Pre-Sales Engineering, Solutions Architecture, or a related technical role.
• 5+ years of customer-facing technical, pre-sales, or customer support experience.
• Experience supporting complex cybersecurity, SaaS, or enterprise platform sales cycles with enterprise customers.
• Strong understanding of cybersecurity concepts, identity and access, governance and risk, and security operations.
• Required strong working knowledge of enterprise networking concepts, including routing, switching, VLANs, subnetting, firewalls, DNS, NAT, and network segmentation.
• Familiarity with capturing network traffic via SPAN ports, port mirroring, TAPs, packet capture brokers, NetFlow, and network telemetry.
• Ability to understand and explain how security platforms integrate with customer network environments to collect data, provide visibility, and support technical validation during demos, POVs, and POCs.
• Strong presentation, storytelling, and executive communication skills.
• Ability to engage effectively with technical practitioners, business stakeholders, and executive buyers.
• Demonstrated track record of contributing to technical wins, deal progression, and successful customer outcomes.
• BS degree in Computer Science, MIS, Cybersecurity, or equivalent experience.

Responsibilities

• Partner with Sales to lead technical discovery, solution design, and customer validation.
• Deliver compelling virtual and in-person technical demonstrations.
• Deploy and support proof-of-value and proof-of-concept engagements.
• Translate technical capabilities into business outcomes.
• Serve as a trusted advisor during evaluations, competitive situations, and executive discussions.
• Develop customer-facing documentation, technical summaries, and solution narratives.
• Lead technical training sessions based on customer use cases and POV findings.
• Support marketing events, conferences, webinars, and speaking engagements.
• Collaborate with Product, Enablement, Marketing, Customer Success, and Support teams to share field insights and improve execution.
• Travel as required, typically 25-50%, depending on region and business needs.

Skills

Solution Consulting

Sales Engineering

Pre-Sales Engineering

Cybersecurity concepts

Enterprise networking

Presentation skills

Executive communication

Education

BS in Computer Science, MIS, Cybersecurity or equivalent

Tools

Python scripting

Linux

NetFlow

Packet capture

Job description

ServiceNow seeks a seasoned Solution Consultant to partner with Sales and help enterprise customers address complex security, identity, access, asset visibility, exposure management, and risk challenges. You will lead discovery, design solutions, deliver demonstrations, and drive value engagements with security, identity, infrastructure, IT, risk, and executive stakeholders.

The ideal candidate has strong cybersecurity knowledge and enterprise networking experience, with excellent communication