Strategic Salesforce PM: Education Cloud Lead (Hybrid)

University Of Michigan; Michigan; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Generous time off

Two-for-one retirement matching

Health insurance

Parental leave

Job summary

The University of Michigan Information and Technology Services (ITS) is seeking a Salesforce Program Manager to join the Enterprise Application Services team. You will help shape the University's enterprise Salesforce strategy and lead delivery and ongoing operation of Salesforce services, including Education Cloud initiatives for recruitment and advising.

You will supervise Salesforce developers and BSAs, guide solution architecture, and collaborate with university stakeholders to translate

Qualifications

• Bachelor's degree in information technology, computer science, business administration, or a related field, or an equivalent combination of education and relevant experience.
• Experience managing complex Salesforce programs and ongoing platform operations.
• Experience designing or leading Salesforce solution architecture, including data, integration, and security decisions.

Responsibilities

• Partner with SFCOE leadership on Salesforce strategy, service planning, roadmaps, investment priorities, and governance.
• Lead the planning and delivery of enterprise Salesforce initiatives, particularly Education Cloud implementations for recruitment, advising, and student success.
• Manage operational needs, including service requests, production issues, enhancements, release planning, and support priorities.
• Supervise, coach, and set priorities for Salesforce developers and BSAs, balancing project delivery with ongoing service commitments.
• Guide architecture and solution design across applications, data, integrations, security, automation, and user experience.
• Partner with stakeholders to define requirements, scope, timelines, dependencies, and measures of success.
• Coordinate testing, data migration, change management, deployment, and transition to operational support.
• Manage vendor and implementation partner deliverables, identify risks, and provide clear recommendations to sponsors and governance groups.

Skills

Salesforce

Program management

Stakeholder management

Leadership

Solution architecture

Data security

Education

Bachelor's degree in IT, CS, business or related field

Tools

Salesforce Platform

Education Cloud

Release management

Data integration

Job description

The University of Michigan Information and Technology Services (ITS) is seeking a Salesforce Program Manager to join the Enterprise Application Services team. You will help shape the University's enterprise Salesforce strategy and lead delivery and ongoing operation of Salesforce services, including Education Cloud initiatives for recruitment and advising.

You will supervise Salesforce developers and BSAs, guide solution architecture, and collaborate with university stakeholders to translate