Salesforce Education Cloud Specialist (Admin/Dev)

Colorado In Motion; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Confluent Health, LLC is seeking a skilled Salesforce Developer/Administrator to join the Business Enablement team. The role focuses on implementing and optimizing Salesforce Education Cloud to support the institution’s business goals and strategic objectives.

You will administer and maintain Education Cloud, Marketing Cloud, and integrated systems, collaborating with Enrollment, Marketing, Clinical Education, and Post Professional Services.

Qualifications

• Experience as Salesforce Administrator and Salesforce Developer.
• Hands-on with Omni-Channel and Amazon Connect configuration.
• Experience integrating Salesforce with Zoom Phone/Zoom Webinar and Canvas LMS.
• Experience integrating Salesforce with REST APIs and OAuth.
• Experience integrating Salesforce with Microsoft Outlook and Calendly preferred.
• Ability to work independently, troubleshoot, prioritize, and deliver in a fast-paced environment.
• Education: Bachelor’s degree in Computer Science, Software Engineering, or related field is required.
• Experience in higher education and/or OPM preferred.
• Strong programming skills in Java or related languages.
• Excellent communication and problem-solving skills.

Responsibilities

• Evaluate, analyze, and maintain all EIM Salesforce instances; act as liaison between technical teams and business stakeholders.
• Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or changes needed in solutions.
• Develop and maintain custom solutions using Apex Classes, Triggers, Flows and Lightning Web Components (LWC).
• Define project scope and feasibility; modify and configure CRM systems to align with business needs.
• Develop and execute test plans and validation; lead user acceptance, performance, security, and usability testing.
• Manage vendor relationships; work on bug fixes and new features for optimal product usage.
• Deliver training, demonstrations, and ongoing support to end-users; ensure smooth system adoption.
• Create and maintain comprehensive documentation including process maps and system architecture.
• Stay up to date with Salesforce releases and best practices; contribute to change management.

Skills

Salesforce Admin

Salesforce Developer

Omni-Channel

Amazon Connect

Zoom Phone

Canvas LMS

REST APIs

OAuth

Outlook/Calendly

Education

Bachelor's degree in Computer Science, Software Engineering, or related field

Tools

Zoom Phone

Zoom Webinar

Canvas LMS

Microsoft Outlook

Calendly

REST API integrations

OAuth

Job description

Confluent Health, LLC is seeking a skilled Salesforce Developer/Administrator to join the Business Enablement team. The role focuses on implementing and optimizing Salesforce Education Cloud to support the institution’s business goals and strategic objectives.

You will administer and maintain Education Cloud, Marketing Cloud, and integrated systems, collaborating with Enrollment, Marketing, Clinical Education, and Post Professional Services.