Strategic Sales Support & Documentation Specialist

Staffworks Group; Pittsburgh (Allegheny County); On-site; USD 42,000 - 57,000; Full time

Job summary

Staffworks Group is seeking a highly organized Sales Support Specialist to assist commercial operations in the chemical and flavors & fragrances industries. The role emphasizes coordination of customer documentation, sample requests, CRM data integrity, and cross-functional support across sales, regulatory, logistics, and customer service teams.

The ideal candidate has 2–4 years in sales support or related field, strong MS Office skills, and experience with ERP/CRM systems such as SAP or

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 2–4 years of experience in sales support, customer service, or commercial operations.
• Experience in chemical, flavors & fragrances, food, or personal care industry preferred.
• Proficiency in Microsoft Office; experience with ERP/CRM systems (SAP, Salesforce) and data documentation.

Responsibilities

• Provide customers with technical and regulatory documents (SDS, TDS, certificates).
• Coordinate customer questionnaires with Regulatory, Quality, and manufacturing teams.
• Process and track product sample requests across the U.S. and Canada.
• Maintain accurate sample shipment logs, tracking, and turnaround times.

Skills

Sales support experience

Customer service

Communication skills

Multitasking

Documentation accuracy

Education

Bachelor's degree in Business Administration

Tools

SAP

Salesforce

Microsoft Excel

Microsoft Outlook

Teams

Job description

Staffworks Group is seeking a highly organized Sales Support Specialist to assist commercial operations in the chemical and flavors & fragrances industries. The role emphasizes coordination of customer documentation, sample requests, CRM data integrity, and cross-functional support across sales, regulatory, logistics, and customer service teams.

The ideal candidate has 2–4 years in sales support or related field, strong MS Office skills, and experience with ERP/CRM systems such as SAP or