Sales Support Specialist

Staffworks Group; Pittsburgh (Allegheny County); On-site; USD 42,000 - 57,000; Full time

Job summary

Staffworks Group is seeking a highly organized Sales Support Specialist to assist commercial operations in the chemical and flavors & fragrances industries. The role emphasizes coordination of customer documentation, sample requests, CRM data integrity, and cross-functional support across sales, regulatory, logistics, and customer service teams.

The ideal candidate has 2–4 years in sales support or related field, strong MS Office skills, and experience with ERP/CRM systems such as SAP or

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 2–4 years of experience in sales support, customer service, or commercial operations.
• Experience in chemical, flavors & fragrances, food, or personal care industry preferred.
• Proficiency in Microsoft Office; experience with ERP/CRM systems (SAP, Salesforce) and data documentation.

Responsibilities

• Provide customers with technical and regulatory documents (SDS, TDS, certificates).
• Coordinate customer questionnaires with Regulatory, Quality, and manufacturing teams.
• Process and track product sample requests across the U.S. and Canada.
• Maintain accurate sample shipment logs, tracking, and turnaround times.

Skills

Sales support experience

Customer service

Communication skills

Multitasking

Documentation accuracy

Education

Bachelor's degree in Business Administration

Tools

SAP

Salesforce

Microsoft Excel

Microsoft Outlook

Teams

Job description

Staffworks Group is seeking a highly organized and detail-oriented Sales Support Specialist to support commercial operations within the chemical and flavors & fragrances industry.

The ideal candidate will have experience in sales support, customer service, or commercial operations, with strong administrative skills and proficiency in CRM/ERP systems.

This position plays an important role in coordinating customer documentation, processing sample requests, maintaining accurate records, and supporting communication between sales, regulatory, logistics, and customer service teams.

Key Responsibilities

• Provide customers with technical and regulatory documentation, including Safety Data Sheets (SDS), Technical Data Sheets (TDS), certificates, and product statements.
• Coordinate customer questionnaires and documentation requests with Regulatory, Quality, and manufacturing teams.
• Process and track product sample requests for customers throughout the United States and Canada.
• Maintain accurate sample shipment logs, tracking information, and turnaround times.
• Coordinate shipping documentation with logistics, manufacturing sites, and trade compliance teams.
• Monitor incoming customer inquiries through shared email accounts and company websites, directing requests to the appropriate departments.
• Prepare overdue reports, coordinate biweekly meetings, and assist sales teams with follow-up activities.
• Support scheduling and coordination of internal meetings, customer visits, industry events, and trade shows.
• Maintain customer information, contact records, and sales activities in CRM systems.
• Assist with sales call reports, follow-up reminders, and administrative tasks.
• Collaborate with Sales, Customer Service, Supply Chain, Finance, and Regulatory departments to resolve customer issues efficiently.

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field, or equivalent professional experience.
• 2–4 years of experience in sales support, customer service, or commercial operations.
• Experience in the chemical, flavors & fragrances, food, or personal care industry preferred.
• Proficiency in Microsoft Office, including Excel, Outlook, and Teams.
• Experience using ERP or CRM systems, such as SAP, Salesforce, or similar platforms.
• Strong organizational, multitasking, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and collaborate with cross-functional teams.
• Strong attention to detail and accuracy in documentation and recordkeeping.

Preferred Qualifications

• Experience working in chemical manufacturing or a related technical industry.
• Familiarity with SDS, TDS, regulatory documentation, and customer compliance questionnaires.
• Experience coordinating product samples, shipment tracking, or logistics documentation.
• Knowledge of SAP or Salesforce.
• Experience supporting regional or international sales teams.
• Ability to coordinate projects across multiple departments and time zones.

The successful candidate is proactive, dependable, and comfortable working in a fast-paced commercial environment. They can independently manage administrative responsibilities, communicate professionally with customers, and maintain accurate records while supporting multiple departments.