Strategic Sales Program Manager: Retention & Growth

WM; Blountville (TN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with Company match

Paid Vacation, Holidays, and Personal Days

Job summary

A leading waste management company is seeking a Program Manager to manage customer relationships and implement retention strategies. The ideal candidate will have a Bachelor’s degree or equivalent experience, along with a minimum of two years in relationship management within the environmental services industry. Responsibilities include handling customer escalations, securing contracts, and ensuring compliance with local regulations. This position offers a competitive compensation package and requires travel to customer sites.

Qualifications

• Bachelor's degree or equivalent experience in relevant field.
• Two years of relationship management experience in the waste industry.
• Ability to generate reports and present information.

Responsibilities

• Manage business relationships and develop retention strategies.
• Handle customer service escalations and secure contract commitments.
• Propose compliant customer solutions and update service agreements.

Skills

Relationship management

Customer service

Negotiation

Sales productivity software

Presentation skills

Education

Bachelor's Degree in Sales, Marketing, Business Administration or related field

High School Diploma or GED and 4 years of relevant work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Prospect and Customer Database

Job description

A leading waste management company is seeking a Program Manager to manage customer relationships and implement retention strategies. The ideal candidate will have a Bachelor’s degree or equivalent experience, along with a minimum of two years in relationship management within the environmental services industry. Responsibilities include handling customer escalations, securing contracts, and ensuring compliance with local regulations. This position offers a competitive compensation package and requires travel to customer sites.