Program Manager, Key Accounts

Jobtailor

Jacksonville (FL)

On-site

USD 65,000 - 95,000

Full time

5 days ago

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Job summary

Jobtailor is seeking a dynamic account management professional to lead large accounts in the environmental and waste services sector in Jacksonville, FL. You will manage highly transactional relationships, drive retention, and propose compliant solutions that align with pricing and service strategies.

Ideal candidates have strong communication, problem solving, and proactive engagement skills, with a proven track record in revenue growth and regulatory compliance.

Qualifications

Bachelor's degree in Sales, Marketing, Business Administration or related field (or equivalent experience)
2 years of relationship management experience in environmental, waste or related service industry
Willing to obtain REAL ID or TSA-approved alternative for travel or access to federal property

Responsibilities

Provide exceptional customer service to large accounts
Handle after-hours calls and bid work
Conduct site visits and waste audits
Address safety concerns
Manage highly transactional accounts
Establish and maintain a high level of customer satisfaction
Communicate with customers and resolve unique customer issues
Increase revenue and profitability through retention plans that improve customer service and/or profitability
Match WM services with customer needs using knowledge of customers, pricing, and competition
Communicate pricing and service strategies
Proactively engage other WM business opportunities and refer internally as appropriate
Propose customer solutions compliant with local, state, and federal regulations
Update and secure customer service agreements
Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools

Skills

Customer Service

Relationship Management

Waste Audits

Revenue Growth

Proposal Development

Pricing Strategies

Account Management

Customer Solutions

Safety Compliance

Transactional Accounts

Education

Bachelor's degree or equivalent (Sales/Marketing/Business Admin)

Tools

Sales Productivity Software

Prospect/Customer Database

Proposal Program

Pricing Tools

Job description

Provide exceptional customer service to large accounts
Handle after-hours calls and bid work
Conduct site visits and waste audits
Address safety concerns
Manage highly transactional accounts
Establish and maintain a high level of customer satisfaction
Communicate with customers and resolve unique customer issues
Increase revenue and profitability through retention plans that improve customer service and/or profitability
Match WM services with customer needs using knowledge of customers, pricing, and competition
Communicate pricing and service strategies
Proactively engage other WM business opportunities and refer internally as appropriate
Propose customer solutions compliant with local, state, and federal regulations
Update and secure customer service agreements
Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools

Requirements

Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
2 years of relationship management experience in environmental, waste or related service industry in addition to education requirement
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required to travel by air or access federal property

Core Competencies

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction, compliance with regulations, and revenue growth through strategic solutions.

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