Program Manager, Sales

WM; Blountville (TN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with Company match

Paid Vacation, Holidays, and Personal Days

Job summary

A leading waste management company is seeking a Program Manager to manage customer relationships and implement retention strategies. The ideal candidate will have a Bachelor’s degree or equivalent experience, along with a minimum of two years in relationship management within the environmental services industry. Responsibilities include handling customer escalations, securing contracts, and ensuring compliance with local regulations. This position offers a competitive compensation package and requires travel to customer sites.

Qualifications

• Bachelor's degree or equivalent experience in relevant field.
• Two years of relationship management experience in the waste industry.
• Ability to generate reports and present information.

Responsibilities

• Manage business relationships and develop retention strategies.
• Handle customer service escalations and secure contract commitments.
• Propose compliant customer solutions and update service agreements.

Skills

Relationship management

Customer service

Negotiation

Sales productivity software

Presentation skills

Education

Bachelor's Degree in Sales, Marketing, Business Administration or related field

High School Diploma or GED and 4 years of relevant work experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Prospect and Customer Database

Job description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Job Summary

Manages existing business relationships by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Program Manager will handle all retention requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face‑to‑face interactions. All escalations for customer service within the book of business will be resolved through this position.

This position will require the employee to conduct customers site visits Tuesday, Thursday, Friday and working from the area office Monday and at office/remote Wednesday.

Essential Duties and Responsibilities

• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works with the Retention Manager to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively uses WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).
• Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

Supervisory Responsibilities

This job has no supervisory duties.

Qualifications

Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).

Other Knowledge, Skills or Abilities

• Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public.
• Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web based interactive systems.
• Demonstrate exceptional presentation skills.

Work Environment

• Valid driver's license, reliable transportation carrying the required amount of insurance as outlined by the company.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day.
• Required to exert physical effort in handling objects less than 30 pounds part of the work day.
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely.
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements sometimes.
• Normal setting for this job is an office setting and will require travel to field locations.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply".