Strategic Sales Operations Director

Cisco; Austin (TX); On-site; USD 155,000 - 258,000; Full time

Job summary

Cisco is seeking a Director of Sales SP&O to oversee the operating cadence and resources for the Collaboration sales segment. You will drive headcount, capacity planning, and the annual operating plan, tying investments to strategy and creating forward-looking demand and pipeline visibility.

You will lead a lean team focused on high-leverage activities, ensure data quality across CRM systems, and shape executive messaging for ELT and staff conversations.

Qualifications

• Minimum 15 years with Bachelor’s degree (or equivalent) or 12 years with Master’s or 8 years with PhD.
• 4+ years of supervisory or people management experience.
• 8+ years in sales strategy, planning, or sales operations in enterprise tech or SaaS.
• Experience managing annual operating planning, headcount/capacity planning, and pipeline/coverage modeling.
• Experience using CRM systems (e.g., Salesforce) for sales process design, governance, and compensation design.

Responsibilities

• Direct the annual operating plan development by integrating targets, resourcing, and investments.
• Lead headcount and capacity planning sized to forward demand and build pipeline coverage models.
• Run scenario and contingency planning and own territory analysis and goal-setting methodologies.
• Build and lead a lean, high-performing operations team and protect rep capacity.
• Govern CRM data quality and the broader sales tool stack; own sales process design and analytics.
• Partner with Finance for clean, reliable pipeline and CRM data feeding forecasts.
• Capture competitive intelligence and translate data into executive recommendations for market strategy.

Skills

Leadership

Sales strategy

Sales operations

CRM systems

Forecasting

Education

Bachelor's degree with 15 years related experience

Master’s degree with 12 years related experience

PhD with 8 years related experience

Tools

Salesforce

Job description

Cisco is seeking a Director of Sales SP&O to oversee the operating cadence and resources for the Collaboration sales segment. You will drive headcount, capacity planning, and the annual operating plan, tying investments to strategy and creating forward-looking demand and pipeline visibility.

You will lead a lean team focused on high-leverage activities, ensure data quality across CRM systems, and shape executive messaging for ELT and staff conversations.