Strategic SaaS Renewal Specialist (Remote)

OpenKrill; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health & Life insurance

Monthly stipend

Vacation days

Maternity leave

Paternity leave

Volunteer day

LinkedIn Learning

Counseling services

Remote work options

Job summary

Smartsheet is seeking a Customer Success Renewal Specialist to support a high-volume portfolio of renewals, negotiating terms and pricing, aligning with customer goals, and ensuring timely closures.

You will collaborate with Sales and Customer Success Managers, maintain data quality in CRM, and manage territory using SFDC Service Cloud. The role offers remote-friendly work with training in-office as needed.

Qualifications

• 2+ years B2B SaaS experience.
• Experience with CRM systems (e.g., Salesforce).
• Ability to handle multiple tasks efficiently and professionally.
• Negotiation skills with ability to drive contracts to completion.

Responsibilities

• Prepare and deliver high-volume renewals while handling customer requests and internal queries.
• Negotiate renewal terms, pricing, and service terms with customers.
• Align renewal quotes with customer goals and business needs.
• Ensure renewals close in a timely manner and maintain data quality in CRM.

Skills

B2B SaaS experience

CRM systems

Multitasking

Negotiation

Tools

Salesforce

Job description

Smartsheet is seeking a Customer Success Renewal Specialist to support a high-volume portfolio of renewals, negotiating terms and pricing, aligning with customer goals, and ensuring timely closures.

You will collaborate with Sales and Customer Success Managers, maintain data quality in CRM, and manage territory using SFDC Service Cloud. The role offers remote-friendly work with training in-office as needed.