Strategic SaaS Customer Success Manager (Security)

Cerby; United States; Remote; USD 90.000 - 135.000; Vollzeit

Zusammenfassung

Cerby is seeking a Customer Success Manager to partner with customers, advocate for their needs, and strategically drive value from Cerby's security and identity solutions.

You will guide customers through the lifecycle, collaborate with account executives and product teams, conduct business reviews, collect feedback, and help renewals and expansion while improving our customer processes. You will also become a Cerby product expert and be the voice of the customer inside the company.

Qualifikationen

• Minimum 5+ years managing a book of business in a SaaS role servicing strategic customers.
• Experience with enterprise customers and renewals/expansion targets.
• Strong written and verbal English; additional language a plus.
• Ability to ask insightful questions and define customer value.
• Familiarity with web technologies and identity/security domains.

Aufgaben

• Guide customers through lifecycle with focus on value delivery and renewals.
• Collaborate with account executives, onboarding, solutions, product, engineering, and support.
• Lead business reviews and present security strategies to customers.
• Develop and optimize customer success processes and initiatives.
• Advocate for the customer and collect feedback to improve Cerby’s offerings.

Kenntnisse

SaaS account management

Enterprise customers

English communication

Cross-functional collaboration

Business reviews

Web technologies

Revenue retention

Process improvement

Identity & Access Security

Tools

CRM systems

Communication tools

Jobbeschreibung

Cerby is seeking a Customer Success Manager to partner with customers, advocate for their needs, and strategically drive value from Cerby's security and identity solutions.

You will guide customers through the lifecycle, collaborate with account executives and product teams, conduct business reviews, collect feedback, and help renewals and expansion while improving our customer processes. You will also become a Cerby product expert and be the voice of the customer inside the company.