Strategic Customer Success Manager Enterprise Security

Cerby; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Cerby is seeking a Customer Success Manager to partner with customers, advocate for their needs, and drive value from Cerby's security platform. You will manage relationships, conduct business reviews, and guide customers through onboarding and adoption.

The role requires 5–10 years in customer success, experience with enterprise clients, strong English communication, and a track record of improving processes and outcomes in Identity and Access Security space a plus.

Qualifications

• 5–10 years of experience in customer success management or similar.
• Experience working with enterprise customers.
• Ability to communicate and foster positive business relationships (English required, a second language is a plus).
• Basic understanding of web technologies.
• Accountability and personal organization are essential.
• Ability to establish milestones and keep all team members on task.
• Experience analyzing and optimizing processes in the Customer Success department.

Responsibilities

• Manage existing customer relationships to ensure loyalty and expand business relationships.
• Conduct regular business reviews and collaborate with customers on strategic security strategies.
• Maintain a detailed understanding of products and services, and suggest best strategies to meet customer needs.
• Collect customer feedback, review concerns, and advocate for all aspects of the customer experience with Cerby.
• Own new customer onboarding process, ensuring quick value realization.
• Handle customer requests, answer questions, and guide customers through best practices.
• Create and optimize existing processes within the company and enhance all Customer Success initiatives.

Skills

Customer success management

Enterprise customers

English communication

Web technologies

Problem solving

Accountability

Onboarding

Relationship building

Project management

Job description

Cerby is seeking a Customer Success Manager to partner with customers, advocate for their needs, and drive value from Cerby's security platform. You will manage relationships, conduct business reviews, and guide customers through onboarding and adoption.

The role requires 5–10 years in customer success, experience with enterprise clients, strong English communication, and a track record of improving processes and outcomes in Identity and Access Security space a plus.