Strategic CSM - Identity & Enterprise Security SaaS

Cerby; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cerby is seeking a Customer Success Manager to partner with our customers and drive value from our cloud identity solution. You will manage strategic engagements with enterprise clients, ensuring renewal and expansion while collaborating across product, engineering, and support to maximize customer impact.

You will become a Cerby product expert, collecting feedback, prioritizing improvements, and proactively guiding customers through their lifecycle with a strong focus on business outcomes and

Qualifications

• Minimum 5+ years managing a book of business in a SaaS role serving enterprise customers.
• Experience with enterprise customers and strong relationship-building skills.
• Ability to communicate concisely via video, email and collaboration tools.
• Passion for uncovering business value through customer discovery.
• Solid understanding of web technologies.
• Accountability, integrity and strong organizational skills.
• Track record in achieving revenue retention and expansion targets.
• Experience improving processes in a Customer Success or similar team.
• Experience in Identity and Access Security space.

Responsibilities

• Guide customers through the lifecycle, delivering value and managing renewals.
• Collaborate with account executives, onboarding, solutions, product, engineering and support teams.
• Lead business reviews with customers to present strategic security approaches.
• Become a Cerby product expert and tailor strategies to customer needs.
• Advocate for customer feedback and the overall customer experience.
• Create and optimize processes to strengthen Customer Success initiatives.

Skills

SaaS account management

Enterprise customers

Customer discovery

Web technologies

Revenue retention

Cross-functional collaboration

Identity and Access Security

Job description

Cerby is seeking a Customer Success Manager to partner with our customers and drive value from our cloud identity solution. You will manage strategic engagements with enterprise clients, ensuring renewal and expansion while collaborating across product, engineering, and support to maximize customer impact.

You will become a Cerby product expert, collecting feedback, prioritizing improvements, and proactively guiding customers through their lifecycle with a strong focus on business outcomes and