SaaS Customer Success Lead — Remote

IncentFit Corporation; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Profit sharing

401k with match

Wellness incentives

Medical/dental/vision plans

HSA contribution

Remote work 40%

PD reimbursement

PTO

Holidays

Team lunches

Job summary

IncentFit Corporation in the United States seeks a Customer Success Supervisor to lead the SaaS-focused client success team, guiding account implementations and ongoing retention for 200+ clients.

You will mentor staff, drive KPIs like NPS, upsell opportunities, and coordinate with product to relay client feedback; this role offers 40% remote work after training and comprehensive wellness benefits.

Qualifications

• 5+ years in a B2B SaaS role focused on account management or client success.
• 3+ years in a full-time leadership role, coaching team members.
• Strong relationship management across departments to meet client needs.
• Data-driven with ability to track retention or satisfaction KPIs.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and mentor the account management team.
• Establish KPIs for retention and satisfaction.
• Manage the lifecycle from implementation to long-term partnership.
• Identify upsell opportunities and guide growth.
• Advocate for client feedback to product and leadership.
• Coordinate cross-functional collaboration across teams.
• Drive process improvements for a seamless client experience.

Skills

SaaS experience

People leadership

Data-driven

Client success

Communication

Account management

Cross-functional

Tools

CRM tools

Data viz tools

Job description

IncentFit Corporation in the United States seeks a Customer Success Supervisor to lead the SaaS-focused client success team, guiding account implementations and ongoing retention for 200+ clients.

You will mentor staff, drive KPIs like NPS, upsell opportunities, and coordinate with product to relay client feedback; this role offers 40% remote work after training and comprehensive wellness benefits.