Strategic SaaS Account Manager — Growth, Renewals & Equity

Profound; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Profound is the marketing platform for AI search, helping top brands understand and govern their AI presence. As an Account Manager, you will own a portfolio of 40–50 accounts and drive renewal and expansion revenue.

You’ll partner with customer executives and engage with our Engagement Management team to deepen adoption and value. This on-site role in NYC, SF, or London offers a competitive base, equity, and comprehensive benefits.

Qualifications

• 3+ years of SaaS experience in account management, renewals, or expansion sales.
• Track record of exceeding commercial targets through renewals and upsells.
• Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders.
• Excellent negotiation and closing skills with the ability to manage complex deals.
• High emotional intelligence and communication skills, able to build trust quickly.
• Highly organized and data-driven with strong pipeline discipline and attention to detail.
• Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment.
• High integrity and long-term orientation, motivated by customer success and sustainable revenue growth.

Responsibilities

• Own a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenue.
• Co-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and value.
• Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner.
• Build organizational maps of customer deployments to expand relationships and impact.
• Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets.
• Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells.
• Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability.
• Collaborate cross-functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that drive adoption.

Skills

SaaS account management

Renewals

Upsell sales

Negotiation

Stakeholder management

Data-driven

Entrepreneurial mindset

Integrity

Job description

Profound is the marketing platform for AI search, helping top brands understand and govern their AI presence. As an Account Manager, you will own a portfolio of 40–50 accounts and drive renewal and expansion revenue.

You’ll partner with customer executives and engage with our Engagement Management team to deepen adoption and value. This on-site role in NYC, SF, or London offers a competitive base, equity, and comprehensive benefits.