Strategic SaaS Account Manager – Growth & Renewals

Perry Weather; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Office in Oak Lawn

Health insurance

401(k) with employer matching

Voluntary benefits

All-Hands events

Job summary

Perry Weather, based in Dallas, Texas, is seeking a Senior Account Manager to own retention and growth across a focused book of strategic customers. You will manage renewals, expand relationships, and advocate for customers while collaborating with internal teams to deliver outcomes.

You’ll shape the account management function, build account plans, improve onboarding, and scale processes as the company grows. Role requires travel for customer meetings.

Qualifications

• 5+ years of SaaS account management or customer success experience within enterprise accounts.
• Track record of retaining customers and sourcing and closing expansion opportunities.
• Experience managing renewals and negotiating contracts with multiple decision-makers.
• Strong communication, organization, and follow-through to drive outcomes.
• Ability to map product capabilities to customer business needs and outcomes.

Responsibilities

• Own the full renewal cycle for your accounts, from planning to renewal.
• Identify and close expansion opportunities by understanding customer needs and expanding product usage.
• Build relationships with key stakeholders, including day-to-day users and executives.
• Develop account plans detailing priorities, renewal risks, and growth opportunities.
• Lead conversations about adoption, outcomes, and value delivery.
• Collaborate with Account Executives on strategy and expansion opportunities.
• Coordinate onboarding for complex accounts across teams to ensure a strong customer experience.
• Take ownership of customer issues and involve the right people to resolve them.
• Share customer feedback with Product to guide improvements.

Skills

SaaS account management

Enterprise account ownership

Renewals

Expansion selling

Stakeholder management

Job description

Perry Weather, based in Dallas, Texas, is seeking a Senior Account Manager to own retention and growth across a focused book of strategic customers. You will manage renewals, expand relationships, and advocate for customers while collaborating with internal teams to deliver outcomes.

You’ll shape the account management function, build account plans, improve onboarding, and scale processes as the company grows. Role requires travel for customer meetings.