Senior Account Manager

Perry Weather; Dallas (TX); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Office in Oak Lawn

Health insurance

401(k) with employer matching

Voluntary benefits

All-Hands events

Job summary

Perry Weather, based in Dallas, Texas, is seeking a Senior Account Manager to own retention and growth across a focused book of strategic customers. You will manage renewals, expand relationships, and advocate for customers while collaborating with internal teams to deliver outcomes.

You’ll shape the account management function, build account plans, improve onboarding, and scale processes as the company grows. Role requires travel for customer meetings.

Qualifications

• 5+ years of SaaS account management or customer success experience within enterprise accounts.
• Track record of retaining customers and sourcing and closing expansion opportunities.
• Experience managing renewals and negotiating contracts with multiple decision-makers.
• Strong communication, organization, and follow-through to drive outcomes.
• Ability to map product capabilities to customer business needs and outcomes.

Responsibilities

• Own the full renewal cycle for your accounts, from planning to renewal.
• Identify and close expansion opportunities by understanding customer needs and expanding product usage.
• Build relationships with key stakeholders, including day-to-day users and executives.
• Develop account plans detailing priorities, renewal risks, and growth opportunities.
• Lead conversations about adoption, outcomes, and value delivery.
• Collaborate with Account Executives on strategy and expansion opportunities.
• Coordinate onboarding for complex accounts across teams to ensure a strong customer experience.
• Take ownership of customer issues and involve the right people to resolve them.
• Share customer feedback with Product to guide improvements.

Skills

SaaS account management

Enterprise account ownership

Renewals

Expansion selling

Stakeholder management

Job description

About Perry Weather

Perry Weather helps organizations keep people safe and operations running when weather conditions change. We combine on-site weather stations, sirens, software, and 24/7 meteorologist support into one system for monitoring conditions and automating weather safety decisions. Our customers include school districts, businesses, municipalities, golf courses, and professional sports organizations.

We recently raised $110M in growth funding led by Silversmith Capital Partners. As we grow, we’re investing in the team that supports and expands our most important customer relationships.

About the Role

We’re hiring a Senior Account Manager to own retention and growth across our largest and most strategic accounts. You’ll manage a focused book of approximately 50 customers, growing toward 75, with responsibility for renewals, expansion, and the overall customer relationship.

You’ll get to know each customer’s priorities, help them get more out of Perry Weather, and identify opportunities to grow the relationship. That means staying close to how they use the product, building relationships with decision-makers, and addressing issues well before renewal.

This is also an opportunity to help shape our account management function. You’ll have the autonomy to build account plans, improve onboarding, and establish processes that the broader team can use as we scale.

Responsibilities

• Own the full renewal cycle for your accounts, from planning and negotiation through renewal.
• Identify and close expansion opportunities by understanding customer needs and introducing additional products, capabilities, or broader adoption across their organization.
• Build relationships with key stakeholders, including day‑to‑day users, internal champions, and executive decision‑makers.
• Develop account plans that capture customer priorities, renewal risks, and growth opportunities.
• Lead customer conversations about adoption, results, and how Perry Weather can support their goals.
• Partner with Account Executives on account strategy and expansion opportunities.
• Coordinate onboarding for complex accounts, working across teams to manage requirements, set expectations, and deliver a strong customer experience.
• Take ownership of customer issues and bring the right people together to resolve them.
• Share customer feedback with Product to help guide improvements and new capabilities.

What Success Looks Like

• Your book meets or exceeds renewal and expansion targets.
• Customers use Perry Weather consistently and understand the value it provides.
• Every strategic account has an account plan, engaged stakeholders, and clear next steps.
• Risks and growth opportunities are identified early.
• The processes you built improve how the team onboards and manages enterprise customers.

Requirements

• 5+ years of SaaS account management or customer success experience, including ownership of enterprise or strategic accounts.
• A track record of retaining customers and sourcing and closing expansion business.
• Experience managing renewals, negotiating contracts, and working with multiple decision‑makers.
• Strong communication, organization, and follow‑through.
• Ability to connect product capabilities to customer needs and business outcomes.
• Comfort building processes while managing the day‑to‑day needs of your accounts.
• Curiosity about the product and a willingness to work through the details when customers need help.
• Willingness to travel for customer meetings and relationship development.

Benefits

• You’ll want to come into the office. Our Oak Lawn office isn’t just a place to sit — it’s where ideas move fast and culture stays strong. The whole team is here Monday through Friday, which means real collaboration, no chasing people down over Slack, and a genuinely fun place to spend your work days.
• Your wellbeing is covered. Competitive health insurance, 401(k) with employer matching, and a full suite of voluntary benefits, because you shouldn’t have to think twice about the basics.
• Good people, good times. Monthly All‑Hands, Office Olympics, happy hours, and more. We take the work seriously and the culture seriously too.
• You’re getting in early, and that matters. We’re growing fast, but the biggest opportunities are still ahead. The people joining now will help shape what Perry Weather becomes.