Strategic SaaS Account Manager for Pro Partners

Housecall Pro; Denver (CO); Remote; MXN 601,000 - 671,000; Full time

Benefits offered by this job

Paid holidays

Flexible PTO

Job summary

Housecall Pro in Mexico is seeking an Associate, Account Management to oversee and grow a portfolio of 100–130 Pros. You will maintain high-value relationships, drive renewals, and upsell add-ons to maximize revenue. A consultative, data-driven approach is essential to align with each Pro's business goals.

You'll collaborate with Sales, Customer Success, Marketing, and Product to deliver a seamless experience. Strong English skills and SaaS experience are required.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in account management, customer success, sales, or customer support within a SaaS environment.
• Experience managing mid-market accounts ($20K-$200K ARR) with focus on retention and expansion.
• Proficiency using CRM systems (e.g. Salesforce) for account tracking, reporting, and pipeline management.
• Strong consultative selling and negotiation skills grounded in data and customer insights.
• Experience using AI tools to increase quality and efficiency of work.
• Ability to manage a portfolio of 100-130 accounts while maintaining organization and attention to detail.
• Contractor or home services industry experience is a plus.

Responsibilities

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth.
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through.
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships.
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products.
• Provide ongoing support to ensure Pros have a seamless and successful experience with our solutions.
• Analyze account performance, customer behavior, and product usage data to recommend retention and expansion strategies.
• Manage and maintain account-specific SOPs to ensure consistency and scalability.
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with goals.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams for a cohesive customer experience.
• Meet and exceed KPIs related to renewals and expansion.

Skills

Account management

Sales

CRM usage

Data-driven decision making

Consultative selling

AI tools

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Housecall Pro in Mexico is seeking an Associate, Account Management to oversee and grow a portfolio of 100–130 Pros. You will maintain high-value relationships, drive renewals, and upsell add-ons to maximize revenue. A consultative, data-driven approach is essential to align with each Pro's business goals.

You'll collaborate with Sales, Customer Success, Marketing, and Product to deliver a seamless experience. Strong English skills and SaaS experience are required.