Strategic SaaS Account Manager

Simpro Group; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Onboarding program

Supportive team environment

Job summary

Simpro Group is seeking an Account Manager to maintain regular, planned communication with customers, resolve issues, and help clients maximise the value of our software. You will act as a trusted advisor to strengthen retention and long-term success.

You’ll collaborate across teams, translate technical topics into business benefits, provide proactive support, and identify opportunities for revenue-generating training and products for our customers.

Qualifications

• Experience in a customer-facing role, ideally in account management or SaaS implementations.
• Customer-centric mindset with a focus on delivering value to customers.
• Proactive collaborator across teams to achieve commercial outcomes.
• Strong interpersonal skills with ability to build trust at all levels.
• Experience with business process software in a customer-facing role is a plus.

Responsibilities

• Maintain regular, planned communication with nominated accounts to support retention.
• Guide customers through the Simpro Group journey and utilise available resources.
• Identify and address inefficiencies between customers and their software/workflows.
• Support customers via phone, site visits, and email to drive satisfaction.
• Act as a trusted advisor and keep customers updated on Simpro Group offerings.
• Identify opportunities to sell revenue-generating products and additional training.

Skills

Account management

SaaS experience

Customer-centric

Interpersonal skills

Cross-team collaboration

Technical understanding

Tools

CRM software

Job description

Simpro Group is seeking an Account Manager to maintain regular, planned communication with customers, resolve issues, and help clients maximise the value of our software. You will act as a trusted advisor to strengthen retention and long-term success.

You’ll collaborate across teams, translate technical topics into business benefits, provide proactive support, and identify opportunities for revenue-generating training and products for our customers.