Strategic Revenue Cycle Client Success Manager

TruBridge; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

TruBridge is seeking a Strategic Client Manager - Revenue Cycle to manage executive relationships for top enterprise Acute clients. This Individual Contributor role drives value realization across the TruBridge portfolio, including EHR integration and third-party solutions.

You will own client-specific success plans, coordinate cross-functional teams, and translate revenue cycle metrics into actions that improve cash collections, denial performance, and overall client health.

Qualifications

• Bachelor’s degree in business administration, Healthcare Management, or related field preferred.
• 7+ years of Acute healthcare revenue cycle experience, including 3+ years leading client-facing RCM services.
• Ability to travel up to 40%-60%.
• Experience improving Acute-based revenue cycle performance and client renewals.

Responsibilities

• Develop and implement client success plans with defined retention, satisfaction, risk-reduction, and growth objectives.
• Maintain in-depth knowledge of each client’s organization to strengthen strategic relationships and outcomes.
• Measure client satisfaction and engagement through structured feedback and executive conversations.
• Create value realization reporting demonstrating client ROI and inform renewal decisions.
• Own executive-level reviews translating revenue cycle data into prioritized actions to improve cash collections and A/R performance.
• Lead cross-functional TruBridge teams to diagnose performance challenges and establish recovery milestones.
• Identify and qualify expansion opportunities and partner with sales for mutually beneficial agreements.

Skills

Client relationship management

C-suite engagement

Revenue cycle expertise

Healthcare operations

Cross-functional collaboration

Account growth

Risk management

Executive escalation

Time management

Education

Bachelor's degree in business administration/Healthcare Management

Job description

TruBridge is seeking a Strategic Client Manager - Revenue Cycle to manage executive relationships for top enterprise Acute clients. This Individual Contributor role drives value realization across the TruBridge portfolio, including EHR integration and third-party solutions.

You will own client-specific success plans, coordinate cross-functional teams, and translate revenue cycle metrics into actions that improve cash collections, denial performance, and overall client health.