Strategic Restaurant Partnerships Lead

Magic; New York (NY); Sur place; USD 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision coverage (F

Lunch from NYC’s best restaurants

Competitive salary + equity

Unlimited PTO

Access to NYC reservations

In-person collaboration five days a w​

Résumé du poste

Magic, based in NYC, seeks a hands-on Enterprise Customer Success lead to own restaurant partnerships. You will design customized workflows, onboard teams, and translate operational needs into product improvements.

You’ll work closely with founders and engineers to shape Loyalist and grow accounts across diverse restaurants. The role blends customer strategy, consulting, data analysis, and project management.

Qualifications

• 4+ years in tech, consulting, customer success, or account/project management.
• Strong relationship skills across roles from GM to CMO.
• Able to translate technical concepts into restaurant-friendly language.
• Highly organized, proactive, and reliable.
• Comfortable working with data and dashboards; enjoys pattern finding.
• Partnership mindset; willing to go above and beyond for customers.
• Bonus: Experience in or around restaurants.
• Bonus: Familiarity with SQL or data analysis tools.

Responsabilités

• Serve as the main point of contact for enterprise restaurant groups.
• Build relationships with operators and decision makers; understand each restaurant's operations and needs.
• Onboard restaurant teams, integrate data, train teams, and evangelize Loyalist.
• Identify and pursue expansion opportunities.
• Answer partner questions, debug issues, and design workarounds amid ambiguity.
• Use data to answer questions like how to increase repeat visits or boost reviews.
• Analyze guest and sales data to uncover insights about top spenders and event invites.
• Partner with engineering and founders to share feedback and tell customer stories.
• Contribute to docs and how-to guides for restaurants.

Connaissances

Relationship management

Data analysis

SQL knowledge

Cross-functional collaboration

Translate technical concepts

Independent working

Restaurant experience

Data-driven decision making

Outils

SQL

Description du poste

Magic, based in NYC, seeks a hands-on Enterprise Customer Success lead to own restaurant partnerships. You will design customized workflows, onboard teams, and translate operational needs into product improvements.

You’ll work closely with founders and engineers to shape Loyalist and grow accounts across diverse restaurants. The role blends customer strategy, consulting, data analysis, and project management.