Forward Deployed Strategist

Magic; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health, dental, and vision coverage (F

Lunch from NYC’s best restaurants

Competitive salary + equity

Unlimited PTO

Access to NYC reservations

In-person collaboration five days a w​

Job summary

Magic, based in NYC, seeks a hands-on Enterprise Customer Success lead to own restaurant partnerships. You will design customized workflows, onboard teams, and translate operational needs into product improvements.

You’ll work closely with founders and engineers to shape Loyalist and grow accounts across diverse restaurants. The role blends customer strategy, consulting, data analysis, and project management.

Qualifications

• 4+ years in tech, consulting, customer success, or account/project management.
• Strong relationship skills across roles from GM to CMO.
• Able to translate technical concepts into restaurant-friendly language.
• Highly organized, proactive, and reliable.
• Comfortable working with data and dashboards; enjoys pattern finding.
• Partnership mindset; willing to go above and beyond for customers.
• Bonus: Experience in or around restaurants.
• Bonus: Familiarity with SQL or data analysis tools.

Responsibilities

• Serve as the main point of contact for enterprise restaurant groups.
• Build relationships with operators and decision makers; understand each restaurant's operations and needs.
• Onboard restaurant teams, integrate data, train teams, and evangelize Loyalist.
• Identify and pursue expansion opportunities.
• Answer partner questions, debug issues, and design workarounds amid ambiguity.
• Use data to answer questions like how to increase repeat visits or boost reviews.
• Analyze guest and sales data to uncover insights about top spenders and event invites.
• Partner with engineering and founders to share feedback and tell customer stories.
• Contribute to docs and how-to guides for restaurants.

Skills

Relationship management

Data analysis

SQL knowledge

Cross-functional collaboration

Translate technical concepts

Independent working

Restaurant experience

Data-driven decision making

Tools

SQL

Job description

You’ll own relationships with our restaurant partners and ensure they get meaningful value from Loyalist over the long term. You’ll lead implementations, design creative solutions for each restaurant’s needs, grow accounts, and work closely with our founders and engineers to shape the product.

This is a highly hands‑on role. Every restaurant operates differently, so you’ll regularly design custom workflows, troubleshoot complex issues, and help translate real operational needs into product improvements.

The role blends customer strategy, consulting, data analysis, product feedback, and project management. We’re looking for someone thoughtful, resourceful, and comfortable operating in ambiguity while building scalable solutions.

What you will do

• Serve as the main point of contact for our enterprise restaurant groups

• Build relationships with operators and decision makers. Develop a deep understanding of how each restaurant operates and identify product needs

• Onboard restaurant teams, integrate their data, train their teams, and recommend ways to use Loyalist. Be an expert at Loyalist.

• Identify and pursue expansion opportunities

• Answer partner questions, debug issues, and come up with workarounds quickly. There will be a lot of ambiguity in this role, as every restaurant operates differently! Sometimes this requires finding a Plan B, C, D, E, etc.

• Use data and best practices to answer questions like: “How do I increase repeat visits?” “How do I boost my Google reviews?”

• Analyze guest and sales data to uncover insights like: “Who are my top 100 spenders?” “Who should I invite to my next event?”

• Partner closely with engineering and founders to share customer feedback, improve the platform, and tell customer stories

• Contribute to docs, “How-to” guides, and templates for restaurants to learn the product

• Stay on top of industry trends and emerging restaurant tech

What you’ll bring

• 4+ years in tech, consulting, customer success, or account/project management

• Strong relationship skills. You’re comfortable working with everyone from a GM to a Director of Ops to a CMO

• Ability to translate technical concepts into restaurant-friendly language

• Highly organized, proactive, and reliable. You follow through and keep things moving

• Comfortable working with data and dashboards. You enjoy finding patterns and insights

• A partnership mindset, you’re willing to go above and beyond to make customers love our product

• Able to work independently and collaboratively in a fast-paced, evolving environment

• Bonus: Experience in or around restaurants

• Bonus: Familiarity with SQL or data analysis tools

What we offer

• In‑person collaboration five days a week in our SoHo office

• Comprehensive health, dental, and vision coverage (FSA and HSA options)

• Daily lunch from NYC’s best restaurants, you pick all the spots your first week

• Competitive salary: $100K–$150K + equity

• Unlimited PTO

• Access to coveted reservations in NYC.