Strategic Resource & Capacity Manager

Marco Technologies; United States; On-site; USD 69,000 - 106,000; Full time

Job summary

Marco Technologies is seeking a Resource Manager to design and own a real-time demand-to-capacity program, coordinating with service leaders and across Service Delivery Coordinators, Project Coordinators, and Project Managers to align work orders and projects with the right resources. You will build forecasting, reporting, and a repeatable system for capacity planning and scheduling.

The role focuses on partnering with sales, PMO, and delivery leaders to forecast demand, monitor utilization in

Qualifications

• Bachelor's degree in business, project management, or a related field preferred; 5+ years of experience in resource/capacity planning, project management operations, or a related field required.
• PMP, CAPM, or similar resource/project management certification is a plus but not required

Responsibilities

• Own and continuously improve Marco's real-time demand-to-capacity program - a single system of record for capacity, skills, and availability across field and project resources, replacing manual, spreadsheet-based tracking.
• Match incoming projects and work orders to the right resource based on availability, skill set, and customer segmentation/priority tier, so assignment is fast and consistent rather than a judgment call.
• Partner with sales, pre-sales, and PMO leadership - incorporating forward-looking pipeline demand, not just closed work - to forecast upcoming demand and identify capacity gaps before they impact delivery, and drive integration across CRM, resourcing, and PMO systems so the data lives in one place.
• Monitor utilization in real time, setting thresholds and alerts for over-allocation (burnout risk) and under-allocation (bench risk) across coordinators and project managers.
• Publish and maintain honest, tier-based lead times - with a clear, limited expedite path - so sales can set accurate client expectations.
• Run a standing capacity review cadence with delivery leadership that drives real hiring and reallocation decisions, and elevate resourcing conflicts, capacity shortfalls, or hiring needs with clear recommendations.
• Close the loop on forecasting accuracy by comparing actual hours and outcomes to original estimates, feeding those learnings back into the model, and publish regular capacity/utilization reporting for leadership. Willingly take direction from leadership and others involved with special projects.
• Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
• Attend required company and departmental meetings.

Skills

Resourcing & Capacity Planning

Communication

Commitment

Organization

Relationships

Teamwork

Time Management

Enthusiasm

Flexibility

Emotion Regulation

Critical Thinking

Education

Bachelor's degree in business, project management, or related field

5+ years of experience in resource/capacity planning or project management operations

PMP or CAPM certification is a plus but not required

Tools

MS Office

Resourcing/PPM systems

Job description

Marco Technologies is seeking a Resource Manager to design and own a real-time demand-to-capacity program, coordinating with service leaders and across Service Delivery Coordinators, Project Coordinators, and Project Managers to align work orders and projects with the right resources. You will build forecasting, reporting, and a repeatable system for capacity planning and scheduling.

The role focuses on partnering with sales, PMO, and delivery leaders to forecast demand, monitor utilization in