Resource Manager

Marco, Inc.; Northern (KY); Hybrid; USD 69,000 - 106,000; Full time

Job summary

Marco Technologies is seeking a Resource Manager to design and own a real-time demand-to-capacity program, partnering with service leaders, coordinators, and managers. The role focuses on matching work orders to resources quickly, forecasting demand, and ensuring high client satisfaction.

You will oversee workforce scheduling, capacity planning, and reporting, building repeatable processes across CRM, resourcing, and PMO systems while maintaining strong cross-functional collaboration.

Qualifications

• Bachelor’s degree in business, project management, or a related field preferred; 5+ years of experience in resource/capacity planning, project management operations, or a related field required.
• PMP, CAPM, or similar resource/project management certification is a plus but not required

Responsibilities

• Own and continuously improve Marco’s real-time demand-to-capacity program across the organization.
• Match incoming projects and work orders to the right resource based on availability and skill set.
• Forecast upcoming demand by coordinating with sales, pre-sales, and PMO leadership.
• Monitor utilization in real time and set thresholds for over- and under-allocation.
• Publish capacity and utilization reporting for leadership and stakeholders.

Skills

Resourcing planning

Communication

Commitment

Organization

Relationships

Teamwork

Time management

Enthusiasm

Flexibility

Emotion regulation

Critical thinking

Education

Bachelor's degree in business or related field

Tools

MS Office

Resourcing/PPM systems

Job description

As a Resource Manager, you will design and own Marco’s real-time demand-to-capacity program – partnering with service leaders and working across Service Delivery Coordinators, Project Coordinators, and Project Managers to match every work order and project engagement to the right resource, quickly, and building the system, forecasting discipline, and reporting that make it repeatable. You are responsible for overall workforce scheduling and capacity planning, providing quality services and solutions to our internal and external clients while maintaining a high level of client satisfaction.

ESSENTIAL FUNCTIONS:

• Own and continuously improve Marco’s real-time demand-to-capacity program — a single system of record for capacity, skills, and availability across field and project resources, replacing manual, spreadsheet-based tracking.
• Match incoming projects and work orders to the right resource based on availability, skill set, and customer segmentation/priority tier, so assignment is fast and consistent rather than a judgment call.
• Partner with sales, pre-sales, and PMO leadership — incorporating forward-looking pipeline demand, not just closed work — to forecast upcoming demand and identify capacity gaps before they impact delivery, and drive integration across CRM, resourcing, and PMO systems so the data lives in one place.
• Monitor utilization in real time, setting thresholds and alerts for over-allocation (burnout risk) and under-allocation (bench risk) across coordinators and project managers.
• Publish and maintain honest, tier-based lead times — with a clear, limited expedite path — so sales can set accurate client expectations.
• Run a standing capacity review cadence with delivery leadership that drives real hiring and reallocation decisions, and elevate resourcing conflicts, capacity shortfalls, or hiring needs with clear recommendations.
• Close the loop on forecasting accuracy by comparing actual hours and outcomes to original estimates, feeding those learnings back into the model, and publish regular capacity/utilization reporting for leadership. Willingly take direction from leadership and others involved with special projects.
• Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process.
• Attend required company and departmental meetings.

QUALIFICATIONS:

• Bachelor’s degree in business, project management, or a related field preferred; 5+ years of experience in resource/capacity planning, project management operations, or a related field required. Equivalent combination of education and experience will be considered, with deep hands‑on experience weighted heavily.
• PMP, CAPM, or similar resource/project management certification is a plus but not required

REQUIRED SKILLS:

• Resourcing & Capacity Planning – Ability to forecast demand, balance workloads, monitor utilization in real time, and match the right resource to the right project quickly, using MS Office, resourcing/PPM systems, and other company specific tools.
• Communication – Must possess strong communication skills in working with others, and the ability to develop and maintain collaborative relations among all levels of an organization. Must effectively listen to others.
• Commitment – This is needed to see a project or task from start to finish. Must possess the ability to maintain the same energy and dedication throughout the project in an effort to learn, accomplish, and achieve despite difficulty, failure, and opposition.
• Organization – Ability to use time, energy, and resources in an effective manner to achieve intended goals.
• Relationships – Effective at building trust, finding common ground, having emotional empathy, and ultimately building good relationships with others.
• Teamwork – The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome.
• Time Management – Ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines.
• Enthusiasm – Display excitement and positive attitude towards work assignments, vendors, clients, and organization.
• Flexibility – Adapt to changes in the work environment. Change approach or method to deal with difficult or unexpected situations while remaining calm. Have the ability to think quickly and articulate thoughts in an organized manner, even when unprepared.
• Emotion Regulation – Ability to manage emotions, especially negative ones, to be able to think clearly and objectively, in turn to act accordingly.
• Critical Thinking – Analyze and evaluate the facts so that you can make intelligent decisions on behalf of the organization. Don't just accept what is presented. Look for commonalities and logical relationships.

LOCATION: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states:DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

PAY RANGE: $68,633 - $106,381 annually + 7.5% annual incentive opportunity

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

About Marco Technologies

We make business technology Simple. Secure. Better. We do it all -- from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems. We are an organization with strong partnerships between sales and service. We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot. Join our growing team. You won’t regret it.

EEO Statement

Equal Opportunity Employer /AA Employer/Minorities/Women/Protected Veterans/Individuals with Disabilities

Locations

REMOTE , United States

$68,633 - $106,381 annually

Compensation Statement

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.