Strategic Reservations & Revenue Specialist

Fairmont Hotels & Resorts; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Discounted hotel rates

Career development programs

Job summary

Fairmont Dallas is seeking an experienced Reservations Coordinator to support daily reservations activities, group blocks, and inventory controls. You will collaborate with Sales, Reservations, and Revenue teams to ensure accurate rate setup and availability across channels.

Key responsibilities include monitoring booking pace, assisting with forecasting, and maintaining system integrations (OPERA PMS, Passkey, Ideas RMS). Strong communication and attention to detail are essential.

Qualifications

• Reservations experience preferred.
• Strong written and verbal communication skills.
• Attention to detail and organizational ability.
• Ability to multitask and work with cross-functional teams.

Responsibilities

• Reservations & Inventory Support and coordination.
• Handle daily reservations activities, modifications, and cancellations.
• Monitor Reservations inbox and escalate as needed.
• Assist with group blocks, rooming lists, and inventory controls.
• Maintain knowledge of room types, packages, promotions, and amenities.
• Support VIP reservations and pre-arrival coordination.

Skills

Reservations experience

Written communication

Analytical mindset

Multitasking

Team collaboration

Tools

Opera PMS

Ideas RMS (G3)

Passkey

Delphi

Opera Sales & Catering

Job description

Fairmont Dallas is seeking an experienced Reservations Coordinator to support daily reservations activities, group blocks, and inventory controls. You will collaborate with Sales, Reservations, and Revenue teams to ensure accurate rate setup and availability across channels.

Key responsibilities include monitoring booking pace, assisting with forecasting, and maintaining system integrations (OPERA PMS, Passkey, Ideas RMS). Strong communication and attention to detail are essential.