Front Desk Agent

Fairmont; Dallas (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health benefits (Medical, Dental, V&As

Shift meal

Discounted hotel rates

Learning programs

Planet 21 CSR

Career advancement

Job summary

Fairmont Dallas in the Arts District is seeking a Front Desk Agent to welcome guests, register and check out guests, and handle payments in accordance with hotel standards.

You will convey information about hotel services, respond promptly to guest requests, and help maintain guest satisfaction while supporting other front office team members as needed.

Qualifications

• High school diploma or equivalent.
• Experience as Front Desk Agent is an asset.
• Computer literacy including Windows and Opera PMS.
• Fluency in English both verbal and written.

Responsibilities

• Greet and assist guests during arrival and departure; process payments per hotel procedures.
• Maintain knowledge of hotel services, hours of operation and promotions.
• Register and check out guests; manage room blocks and billing.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Collaborate with front office and other departments as needed.

Skills

Guest relations

Cashiering

English fluency

Attention to detail

Teamwork

Education

High school diploma

Tools

Opera PMS

Job description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Facilitate the arrival and departure of guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation.
• all room types, numbers, layout, decor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals/departures.
• scheduled daily group activities.
• Loyalty program details
• Build guest loyalty through personalized service
• Process all guest registrations and check-outs.
• Communicate services and amenities of the hotel to guests.
• Coordinate all guest room billing.
• Respond to all guest requests.
• Document and confirm reservations and cancellations.
• Block rooms in computer and follow through on designated requirements.
• Generate, print and distribute daily and weekly reports.
• Settle guest accounts and adhere to all cashiering procedures.
• Assist other front office departments as needed.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Previous experience as Front Desk Agent in hospitality an asset.
• Previous guest relations and cashiering experience an asset.
• Computer literate in Microsoft window Applications.
• Knowledge of Opera Property Management system
• Fluency in English both verbal and non-verbal.
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• understand guests’ needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities