Group Rooms Reservation Supervisor

Renaissance Dallas Addison Hotel; Addison (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

The Renaissance Dallas Addison Hotel is seeking a qualified Group Rooms Coordinator Supervisor to oversee group room blocks, input lists, verify availability, and coordinate with sales and operations to maximize revenue. This role requires attention to detail, excellent communication, and adherence to brand standards.

The candidate will manage billing accounts, maintain organized files for groups, and ensure smooth service for VIP and group reservations while upholding professionalism and

Qualifications

• Identify guest reservation needs and determine appropriate room type.
• Input and verify room blocks and availability.
• Explain guarantee, special rate, and cancellation policies to callers.

Responsibilities

• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Follow sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations.
• Respond to challenges for accommodating rooming requests by coordinating with responsible departments.
• Oversee accuracy of room blocks and reservations.
• Input group rooming lists using reservation systems and revise room blocks to maintain availability.
• Set up billing accounts according to Accounting policies.
• Follow all company policies and maintain professional appearance and confidentiality.
• Welcome and acknowledge guests and assist individuals with disabilities; provide clear communication.
• Develop positive working relationships and support team goals.
• Comply with QA expectations and standards.
• Lead and visually verify information in various formats.

Job description

About the Job:

The Renaissance Dallas Addison Hotel is looking to fill its Group Rooms Coordinator Supervisor position:

FSPMS/MARSHA Knowledge preferred

• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.


• Explain guarantee, special rate, and cancellation policies to callers.


• Follow sales techniques to maximize revenue.


• Communicate information regarding designated VIP reservations.


• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.


• Oversee accuracy of room blocks and reservations.


• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.


• Set-up proper billing accounts according to Accounting policies.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.


• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.


• Comply with quality assurance expectations and standards.


• Lead and visually verify information in a variety of formats.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested by managers.

E.O.E.