Group Reservations Coordinator (Full-Time)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Omni Frisco Hotel at The Star in Frisco, TX is seeking a Reservations professional to ensure group bookings are handled efficiently, in line with four-diamond service standards. You will assist the Reservations Manager and Director of Revenue Management, review group blocks, run arrivals and no-show reports, monitor availability, and coordinate with clients and OmniRez HelpDesk to resolve issues.

We value meticulous organization, strong communication, and the ability to manage up to 50-60 future

Qualifications

• Four-diamond / four-star customer service standards knowledge.
• Experience in Luxury Hotel Customer Service / Reservations preferred.
• Experience with Delphi, Opera ORS, and Opera PMS preferred.
• Experience with Passkey, NomadixCMS and iMeeting Planner preferred.
• Proficient in Microsoft Office, Excel, and Word.
• Excellent communication skills.
• Highly detail-oriented and organized in a fast-paced environment.
• Ability to multi-task while handling 50–60 future groups.

Responsibilities

• Review group blocks for cut-off date extensions and monitor blocks pre/during/post.
• Attend weekly group pickup meetings.
• Run group arrivals lists and no-show reports daily.
• Check for duplicate reservations and verify guest names and requests.
• Check for group reservation errors and contact the caller or group contact.
• Report to Reservations Manager and Director of Revenue Management.
• Collaborate with Convention Service Manager and Group Clients on rooming lists and billing.
• Complete Group Commission Report after group's departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations and cancel as needed.
• Create and maintain group and transient room blocks with correct billing.
• Complete competition rate analyses as needed.
• Take in-house reservation calls from customers and OmniRez agents.
• Monitor Internet/FIT bookings, availability, and billing; process commissions.
• Assist VIP/internal reservations and communicate issues to supervisor.
• Handle fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for no-shows, cancellations, and deposits.

Skills

Four-diamond service

Luxury hotel customer service

Excellent communication

Detail-oriented

Organizational skills

Multi-tasking

Customer-focused

Tools

Delphi

Opera ORS

Opera PMS

Passkey

NomadixCMS

iMeeting planner

Microsoft Office

Excel

Word

Job description

Omni Frisco Hotel at the Star

The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.

This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.

Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.

The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Overview

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department's day to day activities.

Responsibilities

• Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
• Attend weekly group pick-up meetings
• Run group arrivals lists daily for future arrival dates, and no-show reports daily.
• Check for duplicate reservations - by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
• Check for group reservation errors - and contact caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing - according to contract and email history.
• Complete Group Commission Report, after group's departure.
• Monitor room type availability daily.
• Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
• Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
• Complete competition rate analysis as needed.
• Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
• Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no-shows, cancelations, and deposits.

Qualifications

• Knowledge of four-diamond / four-star customer service standards
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
• Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred)
• Proficient computer skills on Microsoft Office, Excel, and Word
• Excellent and professional communication skills
• Highly detailed, and able to maintain excellent organizational skills - while working in a fast pace environment.
• Ability to multi-task while working on up to 50-60 future groups.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.