Remote Renewal Manager — K-12 Growth & Retention

Bazeta; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning and development resources

Résumé du poste

Instructure is seeking a Senior Renewal Manager in the United States to lead a team of Renewal Representatives focused on customer retention and portfolio growth in the K-12 segment. You will optimize renewal processes and collaborate across Sales, Customer Success, and Finance to drive outcomes.

Extensive experience in renewals and leadership is required. You will coach and develop your team, deliver training on negotiation and upsell strategies, and drive data-driven improvements to renewal

Qualifications

• Minimum 7 years of experience in renewals, account management, or customer success.
• At least 3 years in a leadership role managing teams.
• Advanced negotiation skills for high-value, multi-product accounts.
• Strategic thinker with proven process-improvement experience.
• Strong analytical and data-driven decision making.
• Excellent communication and interpersonal skills across all levels.

Responsabilités

• Directly manage, coach, and develop a team of Renewal Representatives.
• Drive engagement and foster a high-performance culture.
• Deliver training on negotiation, retention, and upsell/cross-sell strategies.
• Lead recruitment, onboarding, and career development for team members.
• Oversee portfolio performance with high renewal rates and growth opportunities.
• Escalate and negotiate complex, high-value renewals with customers.

Connaissances

Leadership

Coaching

Negotiation

Strategic thinking

Data analysis

Communication

Outils

Salesforce

Gainsight

Clari

Asana

Jira

Description du poste

Instructure is seeking a Senior Renewal Manager in the United States to lead a team of Renewal Representatives focused on customer retention and portfolio growth in the K-12 segment. You will optimize renewal processes and collaborate across Sales, Customer Success, and Finance to drive outcomes.

Extensive experience in renewals and leadership is required. You will coach and develop your team, deliver training on negotiation and upsell strategies, and drive data-driven improvements to renewal